We checked in on 7/3 for a two night stay. The check in was easy and they gave our 2 year old son a toy. They also told us there was a free, tip not included, car service for us to use.
The next morning, we asked about the car service. They said we could not use it because they did not have a car seat. It would have been nice if they had said that while they were telling us about it knowing we had a small child with us.
We returned to the hotel at 11pm on July 4 and were locked out of our room. We called the front desk and someone came up to let us in. When we got in the room, the maid service had not been there. The front desk called us and told us we had just checked in that day - which obviously we had not. They offered to send a maid, but at this point we just wanted to get in bed. They did give us complimentary breakfast for the next morning.
We checked out with no issues. However, today I am reconciling credit card bills and there is a random charge on my card. I called the hotel, and they are charging us additional money over what we already pre-paid for the stay because "Hotwire did not give us enough money". They are researching it, but having this happen on top of everything else is just icing on the cake for me. I will definitely think twice before staying at the Omni again.
- Official Description (provided by the hotel):
- A stunning blend of native building materials and ultra-modern glass, Omni Fort Worth Hotel represents progressive luxury and offers amenities illustrating the Western spirit embodied by the city that surrounds it. Whether you visit for business or leisure, and whether you seek an exciting nightlife or spend your days in the city’s world-class museums, Omni Fort Worth Hotel provides the ideal retreat in one of America’s most exciting cities. As breathtaking as any West Texas sunset, Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. Retreat to your luxurious guest room accommodations for a restful night's sleep after you explore Fort Worth. Meeting and event planners will remember the luxury hotel for its open and inviting spaces, its casual yet sophisticated style and a personality that’s as gracious and dynamic as Fort Worth itself. ... more less
- Reservation Options:
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- Also Known As:
- Omni Fort Worth
- Omni Hotel Fort Worth