The fact that I spent almost $200/night for this stay and NOT be able to sleep WITH my husband is review enough. But what led to this debacle must be noted. We, as seasoned travelers, completely understand a full booking and can even get passed no king rooms available at times, there were a million nutty art teachers in for a convention this particular weekend, watch out for them, they'll knock you over right in your tracks going from point A to point B! However, the 20 minute wait on the phone to actually speak to someone about receiving a double room vs a king was annoying, but it only got worse, when finally answered, being rudely interrupted not only by the operator, but also the front desk attendant before we could get our concerns voiced was just disrespectful. I had HEARD of such unsavory customer service acts before and often, but had never been on the receiving end of them. NOW I have. That was enough for me; I didn't want to stick around for anything further to ruin my weekend's plans. Therefore; it would be dinner at Oliver’s Fine Food (YUM!) and breakfast at that infamous hotel that provided a night’s rest the night before our 35th president’s assassination (the homemade granola is really not to be believed!), and for the future, back to my trusted and beloved 4.5-5 star accommodations for me! At the same star level, you should take a few pointers from them, ESPECIALLY IN CUSTOMER SERVICE! Cancel that rewards Gold account for us Omni, we won't be back.
- Official Description (provided by the hotel):
- A stunning blend of native building materials and ultra-modern glass, Omni Fort Worth Hotel represents progressive luxury and offers amenities illustrating the Western spirit embodied by the city that surrounds it. Whether you visit for business or leisure, and whether you seek an exciting nightlife or spend your days in the city’s world-class museums, Omni Fort Worth Hotel provides the ideal retreat in one of America’s most exciting cities. As breathtaking as any West Texas sunset, Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. Retreat to your luxurious guest room accommodations for a restful night's sleep after you explore Fort Worth. Meeting and event planners will remember the luxury hotel for its open and inviting spaces, its casual yet sophisticated style and a personality that’s as gracious and dynamic as Fort Worth itself. ... more less
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- Also Known As:
- Omni Fort Worth
- Omni Hotel Fort Worth