We first found the Omni on our way back from a trip to Colorado in March. We thought it was a beautiful hotel, so this time, when our family had an event in Fort Worth, and we decided to come back.
We had booked two rooms via the Omni reservations number, as we wanted to make sure of the rate, and that the rooms were adjoining. When we arrived, after a six-hour drive from Houston, our rooms weren't ready. We went up to the pool deck and spent an hour waiting for our room. When I asked again, at 4:00 pm, only one room was ready, so we moved in there. The second room wasn't adjacent, and was a king, not a double bed as requested. Finally, after more than two hours, and multiple trips down to the front desk, we had satisfactory rooms, near each other, but not adjacent. The manger on duty had a weird explanation about how our confirmation number must have been through a third party vendor, even though we had dialed the main Omni number, and that's why the rooms were incorrect.
He also was only moderately helpful in making sure our Omni stays were credited to our account. Why should I have to fight to make sure I get my stays credited?
We came a day early so my daughter would be rested for her competition the next day, but we spent the first three hours sorting out our room problems.
The bottom line is this: if you book win the Omni 800 number, you may or may not get what you reserve. If there is a problem, they will try to fix it, but they won't go out of their way. If you stay at the Hotel, you may for may not get credit for your stay.
It's a beautiful hotel, but we won't be coming back. The search for a hotel loyalty program that gives a crap continues. . .
- Official Description (provided by the hotel):
- A stunning blend of native building materials and ultra-modern glass, Omni Fort Worth Hotel represents progressive luxury and offers amenities illustrating the Western spirit embodied by the city that surrounds it. Whether you visit for business or leisure, and whether you seek an exciting nightlife or spend your days in the city’s world-class museums, Omni Fort Worth Hotel provides the ideal retreat in one of America’s most exciting cities. As breathtaking as any West Texas sunset, Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. Retreat to your luxurious guest room accommodations for a restful night's sleep after you explore Fort Worth. Meeting and event planners will remember the luxury hotel for its open and inviting spaces, its casual yet sophisticated style and a personality that’s as gracious and dynamic as Fort Worth itself. ... more less
- Reservation Options:
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- Also Known As:
- Omni Fort Worth
- Omni Hotel Fort Worth