We stayed at the Best Western Fossil Creek for the races last weekend. We had stayed there once before a couple of years ago and thought it was fine. So we booked again this time and it was awful. Don't know if they have changed hands since our earlier stay or not, but we will never stay there again. The shower/tub is awful, (non-stick surface was peeling at the edge and mold was visible beneath it), the mattress and pillows are on the decline, the coffeemaker in the room was busted, the toilet paper and facial tissue was the most horrid, cheap "newspaperish" product I've ever encountered anywhere, elevator is noticeably slow and the breakfast isn't nearly as good as before. In fact, there were 3 coffee pots on the rack around 8:00 a.m., and every one of them was empty. Breakfast bread, boiled eggs, creamer, milk, etc., had not been replenished. I had to go ask the MANAGER to make some coffee because we could hear the other 2-3 staff members partying it up down the hall. When we politely voiced our dissatisfaction to the manager upon check-out, he merely grinned, shrugged and said "the customer is always right"..... no "I'm sorry", no NOTHING, just smirking and shoulder shrugs. Something's going waaaaay wrong with that place and we will never return. And they obviously don't give a hoot.
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- Also Known As:
- Best Western Fort Worth
- Fort Worth Best Western