I had a reservation at the Ft WOrth Embassy Suites - based on the reviews of the hotel and my Hilton Honors status. Regrettably the trip was derailed and we could not make it to DFW. I called an cancelled the reservation. Ok, that shows up as cancelled in my Hilton account.
What happened next is a mystery. Somehow I have been billed for the following night - despite not making any such booking. Now I need to spend time on the phone with the hotel and Visa trying to fix this. VERY frustrating.
HILTON - FAIL.
- Official Description (provided by the hotel):
- The Embassy Suites Fort Worth - Downtown hotel, located in vibrant Sundance Square Plaza, is the only all-suite hotel in the area. Located in the heart of Fort Worth, this modern and comfortable hotel offers 156 stylish, two-room suites and a variety of business and leisure facilities. Start the day with a complimentary cooked-to-order breakfast and return home to the Manager's Reception*, serving cocktails and hors d'oeuvres each evening. Enjoy complimentary WiFi and high-speed wired internet access throughout this Fort Worth hotel. Business guests stay productive in the fully equipped BusinessLink™ business center, equipped with fax and photocopying services. Host a meeting or event in modern meeting rooms, with staff on hand to assist with coordination and planning. Enjoy an invigorating workout in the fitness room, or cool off with a swim in the pool. Multi-lingual staff, evening room service and a round-the-clock Concierge desk help ensure a smooth, effortless stay. Feel at home at Embassy Suites Fort Worth - we're committed to you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Orbitz, Priceline, Booking.com and Cheap Tickets so you can book your Embassy Suites by Hilton Fort Worth Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Fort Worth Downtown Hotel Fort Worth
- Fort Worth Embassy Suites