We arrived on time for our 7pm reservation. Our reservation had been made 30 days in advance, but we were given a table in the basement next to the restroom. We ordered drinks, three of us ordered the same drink, and when it was delivered, it was not what we ordered. The waiter took care of it though. We ordered appetizers and they were yummy and arrived in a timely manner. Then, we waited over a hour for our main course. We realize that this is an upscale dining experience,and that usually means a more relaxed time frame, but the problem was that our waiter disappeared during this time. We each had only one drink the whole time we were there, which tells anyone who knows us that we just did not have the opportunity to order more. By the time our food arrived we had decided to eat, go back to our hotel and finish our drinking there. I had the tenderloin medallions and it was delish, We talked to management as we were leaving, but the manager didn't seem to care. At least they had complimentary valet parking, so we were able to park for the price of a tip. That was nice. We were a party of 8. Too bad about the service, we had heard very good recommendations before we booked here.