First of all it's a nice hotel and we typically love our stays with Microtel Inn & Suites. This location had clean rooms and comfortable beds. The breakfast selection was however, lacking in selection. The check in and out process was quite frustrating to say the least. We made reservations online that were somehow duplicated, showing we had two rooms at the same hotel for the same time period. Typically no big deal you'd just show the hotel the mistake and they'd cancel one room and it would be over with. Not so in this case. It took several phone calls, not sure to whom the manager was speaking, but we actually had to call Wyndham Rewards to satisfy the hotel manager that they would not be charged the 'points' for both rooms. Seriously? The points are only awarded to customers once the bill is PAID and SUBMITTED. Since we were only getting one room there would only be one bill paid or submitted so this was an unnecessary inconvenience to us especially since we were trying to get to the hospital to see our grandchild who was born several weeks premature at the time. Later we determined that we needed to check out a day early. Again, this is usually not a big deal. According to our hotel rate with Wyndham Rewards as long as we stayed a minimum of 3 nights our rate was secure and we had stayed 4 nights. When we notified the hotel manager we would be checking out a day early he said we would have to pay a higher rate for the days that we'd stayed due to leaving early. NOT TRUE! We once again had to call Wyndham Rewards and have them contact this hotel manager to once again tell him how to do his job. She told him we were not to be charged more, that we were within our agreement, and to see us on our way with no more hassles. UNREAL. Needless to say we will not be staying at this Microtel again. We will still use Microtel again but not this location.
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- Also Known As:
- Microtel Inn And Suites Ft. Worth South
- Microtel Inn & Suites Ft. Worth South Hotel Fort Worth
- Microtel Fort Worth
- Fort Worth Microtel