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“Outstanding hotel and service!!!”
5 of 5 bubbles Review of The Ashton Hotel

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The Ashton Hotel
Ranked #12 of 110 Hotels in Fort Worth
Certificate of Excellence
Graford, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding hotel and service!!!”
5 of 5 bubbles Reviewed November 16, 2012

My young son and I had the pleasure of staying here for a week when my husband was in an accident and was in a nearby hospital. The hotel room was perfect- spacious and very comfortable! Room service was a lifesaver for us after spending lots of time at the hospital and they were more than willing to accommodate us with any special requests!! I cannot say enough about the staff- they were so helpful and kind in every way possible. They went above and beyond to make a difficult time as easy and as comfortable as possible for us and they succeeded !!
We have stayed here several times since then with my husband and always have had a wonderful stay here. It is so convenient with its location and it is our top pick to stay at whenever we are in Fort Worth.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tk_pt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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    14
    10
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Spring Grove, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 11, 2012

We have had two different family events held in the wine cellar. It is a beautiful space and the staff makes a gallant effort to make sure the events run well. Not very much preparation needed prior to event either, as we are from out of town and all had to be arranged over the phone. The service was impeccable and all attending had a wonderful time.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed November 4, 2012

Plumbing fixtures all loose, barely enough towels for 2 people. Turn down consists of two inedible-looking chocolate chip cookies thrown on the bed but does not include changing the towels.
"A quick breakfast" in the hotel restaurant ends up taking almost an hour due to slow staff in an empty room. Waiters talking loudly at the end of the room about their night last night. When served, food was tepid--too busy socializing to care.
Insincere hotel staff who appear irritated at the appearance of "guests" with "needs."

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iloveeuropeantravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmichalski, General Manager at The Ashton Hotel, responded to this review, November 13, 2012
Thank you so much for taking the time out to let us know about your stay. I am so incredibly sorry that you had the experience that you did. I would love to discuss this matter in further detail, so that we can make this right. We consistently strive to provide the best service and accomodations as possible and I deeply apologize that this did not happen in your case. Please contact me as soon as possible, my email is mmichalski@theashtonhotel.com or you can call me at 817.333.0323.

I look forward to talking to you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed November 4, 2012

We arrived to our small room met with an overpowering scent of bad air freshener. While the room was cramped, the bathroom seemed ample. A roach must have agreed, as he had taken residence in the shower. The manager was unapologetic, and said he did not know if could find a better room but he could find a different room.

While service was not a priority, neither was cleanliness. The sheets had hairs of prior guests. Two empty champagne glasses sat outside our room from our arrival Friday night to our departure Sunday afternoon.

All in all, a no star experience. Even if I had payed less (which I did not!), I still would not choose to stay here again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WorldTravelerofTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmichalski, General Manager at The Ashton Hotel, responded to this review, November 13, 2012
Thank you so much for taking the time out to let us know about your stay. Myself and all of us here at the Ashton are very sorry for what you experienced and are disappointed that we failed to insure your stay was a good one. I would love to discuss this matter in further detail, so that we can make this right. We consistently strive to provide the best service and accomodations as possible and I deeply apologize that this did not happen in your case. Please contact me as soon as possible, my email is mmichalski@theashtonhotel.com or you can call me at 817.333.0323.

I look forward to talking to you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed October 30, 2012

The Ashton is hotel is charming, clean, in a great location, and the service is terrific. It was nice to be so close to several great restaurants, and I also enjoyed the food/service at Six 10 Grille. I liked the décor and my room was updated. Two issues: (1) The downside the location is the hustle and bustle. I had a corner room and I could hear noise from the street. It was a weekday, so most of the noise was traffic, not people, and it wasn't very loud, but it was not ideal. My room had a traditional lock and key, not a key card, and I could see the light from the hallway through the door frame. (2) I constantly got knocked off of the wireless internet, and when I did have access, it was much slower than what I am used to. The noise issue for me is not a huge deal, but the internet issue is. So, bottom line -- I would absolutely stay here again if I was travelling for leisure, but because of the internet issue, I would probably stay at a standard chain/high rise if I was travelling for work.

Stayed October 2012, traveled on business
Helpful?
Thank clementine05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 3, 2012

We thought the hotel was great. We booked transportation with Cowboy Cab. After waiting for 1/2 hour, I called. Cowboy cab said they had no available cabs and call someone else. They left us without a way to get to the Cowboy Stadium,

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnArborart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ashton Hotel

Property: The Ashton Hotel
Address: 610 Main Street, Fort Worth, TX 76102
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Fort Worth
#14 Romantic Hotel in Fort Worth
#22 Business Hotel in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Ashton Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Where history meets luxury Timeless Style and Modern Luxury in an Historical Fort Worth Setting At The Ashton Hotel, in the heart of downtown Fort Worth, we understand the finer points of luxury and hospitality. Our guests are assured a truly outstanding experience - from accommodation and service, to dining and location. The Ashton Hotel is an elegant boutique hotel fully renovated from two buildings listed on the National Register of Historical Places. The historic buildings were meticulously restored to retain their unique architectural details, while the interiors were updated with the latest technology and amenities to please even the most discerning guests. LUXURIOUS COMFORT FOR WORK OR PLAY Our 39 spacious guest rooms and suites are luxuriously appointed to provide a restful retreat for work or relaxation. Custom-designed furniture, designer linens, our signature Ashton King-size bed dressed with down pillows and comforters provide plush comfort for a good night's rest. A separate large bathroom, custom robes, complimentary in-room coffee, complimentary Wi-Fi, iPod docking stations, and flat screen televisions are just a few of the deluxe in-room amenities that are standard features for your convenience. All our guest rooms are non-smoking ... more   less 
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Also Known As:
Ashton Hotel Fort Worth
Ashton Fort Worth

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