Our stay started friendly enough, until we found out they won't accept AAA for anything but their small rooms. So, we were a little disappointed with the pricing of the room. We arrived to our room after our 17 hour drive and couldn't wait to get showered - only to find that the hot water didn't work in our room! We called the front desk and was told we weren't operating it correctly and they would come show us how to use the shower. Surprised by their response, we got all of our kids redressed so we could "prove" to them it didn't work. The guy seemed surprised that we were correct and said we would have to move rooms. So, we repacked, got the luggage cart, and moved. They didn't even apologize for the inconvenience. When we checked out, they asked if we were satisfied with the stay - I told them not really, explained why, and the lady just said an unsympathetic "sorry" and sent us on our way. Then, to top it off - there is no complimentary breakfast and the hallways smell awful. Horrible value for $150!
We don't usually stay at Courtyards and they had an opportunity to win our business for future stays, but that will definitely be the first and last time we ever stay there.More