My friends and I chose this location because it was across from the venue. The staff was very helpful and made sure only those with reservations would have access to the hotel. Any concerns we had was answered right away. More
My friends and I chose this location because it was across from the venue. The staff was very helpful and made sure only those with reservations would have access to the hotel. Any concerns we had was answered right away. MoreShow less
Thank you for your wonderful comments of our hotel and our team. Your safety is our #1 priority and we are glad that we could keep you feeling safe with us. That was a fun and exciting weekend for us. We can't wait to welcome you back soon!
My family and I stayed here to attend a conference held across the street. The location was very convenient to the convention center, many restaurants, and even an easy walk to Sundance Square. Updated hotel and very clean. Would definitely book again!
Dear L S,
Thank you so much for your review of our hotel. We are thrilled that you enjoyed your stay with us, with our location being so close to the convention center, we are happy that you took advantage of your stay with us. We look forward to welcoming you back soon!
Most of the staff was friendly except for one particular manager. They say one apple ruins the bunch. I observed this manager ask people in the lobby if they were a guest at the hotel, but only asked Hispanics or African Americans to show proof by showing her their room key. She did not ask to see the room key of several white guests. I didn’t appreciate that and felt discrimination. When she asked guests about their hotel status, she wasn’t very nice about it. She seemed frustrated and annoyed. It was an uncomfortable and embarrassing situation.
Dear Graciela E,
Thank you for your review of our hotel. I see you stayed with us this past weekend, due to the huge concert at the convention center our main priority was keeping our team and our hotel safe, our intent was not to make our guest feel unwelcomed at any time through their stay with us and I apologize for the inconvenience you experienced. We would love to know more about this, this is not a reflection of our team. Our General Manager called the number we have on file for you and left a message, please call us back and ask for him at your earliest convenience.
Came for BTS concert across the street in convention center, everything was perfect at this location especially the daily Buffet breakfast. Rooms were super clean and so were the bathrooms. Staff was very attentive and efficient. Location was excellent for exploring downtown on foot and the lobby was spacious and very accommodating and even had a pool table.
Thank you for your wonderful comments of our hotel! The concert was a busy experience for us and we enjoyed it, I am thrilled to read that you enjoyed your stay. When you are in the area again, please come see us!
We enjoyed our four day stay in this near new hotel and it was in a very good position, particularly for downtown restaurants. Staff was very helpful and free buses came past regularly. Onsite secure covered parking was $20 a day. Pool was excellent as was the gym with all brand new machines. We would definitely stay there again.
Thank you so much for your review of our hotel. We are thrilled to read you enjoyed your stay with us, and that you experienced some of our great amenities! We look forward to welcoming you in the future! Take Care
I have nothing but good things to say about this hotel. The location is good, the price is great, comfort level is superb and the included hot breakfast was better than most. Oh, and the parking was ample and free, unheard of in a downtown hotel!
Dear Jo F,
Wow! Thank you for your wonderful comments about our hotel and our team. I will be sure to share your comments with our team. Just to clarify, our parking is the lowest in the Fort Worth downtown area at a $20 nightly rate. We look forward to seeing you soon!