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Comfort Suites North Fossil Creek
Ranked #42 of 110 Hotels in Fort Worth
Certificate of Excellence
fort worth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great People”
5 of 5 bubbles Reviewed July 18, 2013

The management & employees at this hotel are amazing.From day 1 they have treated me & all WB employees with respect,& care.They always find a way to accommodate us no matter what it takes.The rooms are always clean,& never smell,which is a big problem at most hotels.We are grateful that we have had an opportunity to do business with such a great place & people who actually give a damn about customer service.Thank you guys at The Comfort Suite North!!

Kevin-WBCCI

Stayed July 2013, traveled on business
Helpful?
1 Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, July 19, 2013
I am very thankful to you for taking the time out to put a very comprehensive positive feedback about our services on tripadvisor, we always valued our guest and be there to feel our guest as a second home for providing the best accomodation and fullfilled their needs while using our all tools available. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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109 reviews from our community

Traveler rating
    65
    20
    13
    7
    4
See reviews for
34
14
8
34
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
Roanoke, Virginia
1 review
2 of 5 bubbles Reviewed July 13, 2013

We stayed 5 nights as a part of a local conference. The room was dated and reeked of smoke upon entering, but was not the major problem. Not at all equipped in the breakfast area to handle a conference and should know that and decline the offer to be part of that. There were only a few tables in a very narrow breakfast area. Still not the biggest issue. On the first morning, upon entering the bathroom there was a 2" cockroach in the bathtub. It was in the process of dying. While using the sink area to get ready to leave, a strong odor of insect spray could be detected.

We told the front desk about this, and the roach was not removed until later in the day when we left the room.

On our last night of the stay, while watching TV, we killed another roach crawling on the coffee table.

Due to the layout of the room the air-conditioner blows right in your face. Also, our company was supposed to have received "discounted" rooms for this conference (many hotels in the area participate). We paid $119 per night before taxes. We found rates on line and on the hotel's website for the following week ranging from $89 to 97/night. No discount when we absolutely filled their hotel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, July 19, 2013
We have the previlege that we have guest like you stayed at our hotel recently and appreciate that you have taken out the precious time from your busy schedule to put your comments on trip advisor.
Allow me to apologize on behalf of our entire hotel staff for failing to meet your expectations regarding maintenance issue on your recent visit. I have shared your feedback with our maintenance department and discussed in detail to prevent any incident in future to happen and I would like to inform you, unfortunately this is the first time reported that it occured.I assure you we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Fort Worth.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chickasha, Oklahoma
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 7, 2013 via mobile

We like staying at Comfort Suites because they have larger rooms and we like getting a king size bed with a sofa bed in the room for our boys. We decided to splurge on a Jacuzzi suite and got a good discount with our Choice Privileges membership. When we arrived we were a little disappointed with the condition of the room. (Chipped paint, scorch marks in the microwave, etc.) We notified the front desk of a few things so that they would know we did not cause the problems in the room. They apologized that they did not have another room available but did several things to help make up for the problems in the room. We would definitely stay there again because they have such great customer service!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, July 9, 2013
do really appreciate for taking the time to put a healthy comment on trip advisor about your recent stay at our hotel.
Your feedback is very important to us will share with my staff, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

The construction going on was the only problem with this hotel. I was there for a bike race and had to get in and out pretty quickly. This is not at all the fault of the hotel but people should be aware that the contstruction is awful. The staff was nice and one person in particular was great. Millie gave wonderful directions to help us get around all of the construction. Every time we asked for another place she took the time to find an alternative route. She also ALWAYS had a smile. Every time we came in or went out she smiled as if we were brand new guests. Excellent employee.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jonathon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, May 17, 2013
Thank you for taking your precious time of your life to leave a positive comments on Trip advisor.
We very much appreciate and value your feedback and will share it with our team and in particular with our front desk manager Millie. Your responses will serve as encouragement to all of our staff to motivate further to provide the best customer service i n town. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

MOHAMMAD ASIF MUJTABA
GM
COMFORT SUITES NORTH FORT WORTH
817-222-2333
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Washington
Level Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

I was attending a major industrial auction in the area. By random luck, I booked a room at this hotel. From the moment I walked in to the lobby, Lucy the Front Desk Agent made me feel welcome and special. The check in was quick and easy. Lucy made a point of providing me with the complete list of scheduled services and hotel amenities. She followed up with me to insure that everything exceeded my expectations. Lucy offered me choices of room location. It has been a long time since a hotel has been this customer friendly. During the discussion at check in, Lucy made sure to list the associated discounts that room key provided at the area restaurants.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigStrapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, May 17, 2013
It is our prevelige to have a guest like you, I also be very kind of you to leave a positive comments about our staff , hotel, its service and particularly Lucy on Trip advisor.
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

MOHAMMAD ASIF MUJTABA
GM
COMFORT SUITES NORTH FORT WORTH
817-222-2333
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mabank, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 9, 2013

I enjoyed my stay from the time I checked in. Lucy was very friendly and professional with a bubbly personality. She answered all my questions on where to eat and directions on where I had to be this morning for work.The rooms were nice and comfortable.The full breakfast was also very good this morning and a great way to start the day. And I will be staying there again the next time I am in town. I give it a thumbs up.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ted M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, May 17, 2013
I do really appreciate showed your kind gesture for our guest service agent Lucy to leave a postive response about her and our hotel.
I have shared your comments with my staff to motivate them to provide best customer service. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

MOHAMMAD ASIF MUJTABA
GM
COMFORT SUITES NORTH FORT WORTH
817-222-2333
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 20, 2013

Most of the staff was great. The manager, pretty black lady (i don't remember her name) was fantastic. She always had a smile. Another lady, Rianna, was really friendly as well. One staff lady was too dry and unfriendly. She is a young mexican lady that was always talking to a male guest. Every single day we were there She had the radio blasting and never smiled. Her attitude did not match the other ladies. On a better note, The breakfast was good. The real problem is that this hotel is worn down. Old, old, old!!!!! Price is too high for such a run down hotel.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myfre23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOHAMMAD M, General Manager at Comfort Suites North Fossil Creek, responded to this review, March 21, 2013
Thank you for taking the time put your review on Trip Advisor regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 817-222-2333.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites North Fossil Creek

Property: Comfort Suites North Fossil Creek
Address: 3751 Tanacross Dr., Fort Worth, TX 76137
Phone Number:
Location: United States > Texas > Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites North Fossil Creek 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Suites Fort Worth
Fort Worth Comfort Suites

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