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Fairfield Inn & Suites Fort Worth/Fossil Creek
Ranked #41 of 110 Hotels in Fort Worth
1 review
“Not happy!”
2 of 5 bubbles Reviewed June 9, 2013

In the beginning, the staff accommodated my room requests. I've stayed here a few times over the last several years. I had a good experience until this stay. Housekeeping was terrible. I didn't feel comfortable sleeping on the pillows, walking barefoot on the carpet nor touching the table or nightstand before wiping them down. I found a nasty can wrapped in plastic with some redish brown stuff coming out of it under the bed sham on one bed. Ewww! There
were crumbs & used napkins
behind the nightstand &
plastic wrappings under the other bed sham. Housekeeping was sent immediately after I
notified the front desk, but
the housekeepers were rude & disrespectful to me. I had to direct them on what to do, as if they didn't know how to clean. I asked them to bring a rag & cleaner to wipe off the furniture. I guess the language barrier got in our way, because she came back with a cloth & bottle of cleaner, handed it to me & asked if I was checking out in the morning. I was taken aback, so I took the cleaner & did her job...cleaning my room. One more thing,the unclean pillows were left on the floor in hopes that they would see the filth & replace them with clean ones. They were left on the floor, so my child & I didn't have CLEAN pillows to sleep on. Well,I don't plan on returning!

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rcee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, June 20, 2013
It is with great pleasure that I read your review on your latest experience with us. I surely hope your next visit will be outstanding without any exception. Meanwhile, please contact me if you wish to address the matter in private. I look forward to welcoming you back soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    48
    46
    29
    9
    8
See reviews for
37
26
13
52
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 29, 2013

Staff is very friendly and accommodating, but this hotel is worn and tired which is why they are getting a remodel later this year. Also it is a real pain to get to with 820 under construction. Once highway and remodel is done, all should be better hopefully.

Room Tip: Ask for a room on the odd side, back of hotel
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2MMmiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, May 31, 2013
Thank you for staying and for your review. We value all comments we receive as this way we can better our services. I am sorry that you left feeling disappointed. I have written to you so that I can ascertain your details and hopefully we can convince you to return so that you can experience Fairfield Inn and Suites at its best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed March 8, 2013

Unfortunately the stay was very poor:
-There had obviously been a smoker in the bathroom and it smelled horrible
-The décor and furniture were old and dated
-The lobby was old and dated
-There were drunks in the parking lot at 3am who were very loud and rowdy
-There was one flimsy blanket on the bed and I had to call for an extra blanket
-The hotel is so close to the interstate that the noise was terrible. They need additional soundproofing.

All in all…..a poor experience and I won’t be back to stay at this hotel.

They are touting their upcoming renovation later this year. I would hold off until the work is done.

Room Tip: As far away from the highway as you can get.
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, March 11, 2013
Thank you for staying and for your review.

We value all comments we receive as this way we can better our services. I am sorry that you left feeling disappointed. I have written to you so that I can ascertain your details and hopefully we can convince you to return so that you can experience Fairfield Inn & Suites Fossil Creek at its best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Platte, Nebraska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 28, 2013

At $100 a night, this hotel is not worth it. When trying to book this hotel online, I wound up calling the 800 for Fairfield Inn for further assistance. Online and on the phone, I was told this property had an airport shuttle. Then when I contacted the hotel directly to set that up, there was not an airport shuttle - only a local shuttle. You have to pay additional amount to be driven to the airport.

The reservation was already made, and rooms were not easy to come by due to something going on in Ft.Worth. So, I shelled out the extra $64 for the shuttle to and from the airport.

Upon arriving, the desk personnel was ill tempered, grumpy, and not very apologetic about the fact that the website and 800 number lied about the airport shuttle. Also, because I needed to leave a vehicle on the premises for a few days, and I checked ahead with the 800 number, I advised the front desk clerk of that when I checked in. She was not aware of the form I needed to fill out, and just had me write my information on a piece of paper - like that gives me any confidence. After finalizing my check in, the front desk clerk was so rude, she put me in a room on the first floor, and didn't even bother pointing which way it was. When I asked her if she could point me in the right direction, she seemed like it was extra effort to point down the hall, and rudely say, "It's that way." I will just assume all Texans are like that, and chalk it up hating that you are not from another state.

Once in the room, I immediately noticed 2 double beds, when my reservation was made for a king bed. I will only be here for a few short hours, so I am not going to cause a scene over that - saves me from having to talk to the grumpy front desk woman again, too.

The room was okay. Nothing near worth $100. Maybe $50 or $60, but not over that. The carpeting is definitely old and in need of replacement, the caulk in the bathroom could definitely be replaced, linens are old, and the soft plush towels offered on the website are no where to be seen. The furniture needs to be cleaned, as the desk and chair had some unknown sticky substance on it that I had to wash off before I could use it. I shudder to think what it was.

If you need a place for one night, and just a few hours, and don't mind over paying for the Fairfield name, you would be okay here. If you want value, some sense of luxury, and want what you pay for, go somewhere else.

  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AndreaCarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, February 1, 2013
Thank you for staying and for your review.

We value all comments we receive as this way we can better our services. I am sorry that you left feeling disappointed. I have written to you so that I can ascertain your details and hopefully we can convince you to return so that you can experience Fairfield Inn & Suites Fossil Creek at its best.

We will be undergoing a renovation this summer, and would love the opportunity to show you how wonderful it will be!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed January 27, 2013 via mobile

Bathroom was a mess. Linens are old and beyond useable. Sink is cracked with something growing in cracks. No insulation. Noise from upper floor all night. Breakfast sucks. Ran out at 8:00. Stay far away as possible.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JimVette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, January 29, 2013
Thank you for staying and for your review.

We value all comments we receive as this way we can better our services. I am sorry that you left feeling disappointed. I have written to you so that I can ascertain your details and hopefully we can convince you to return so that you can experience Fairfield Inn & Suites Fossil Creek at its best.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 24, 2013

Disappointing. On plus side, pretty good location. But it's not much more than a glorified motel. You're greeted by a group of smokers congregating in front of entrance. Rooms in desperate need of updating. Off highway so hear traffic. I asked for quiet room. They put me above parking lot; perhaps that's quietest. Gym had no weights. I didn't pay $60 others mention in reviews; that's probably what worth, no more.

Stayed January 2013, traveled on business
Helpful?
Thank Greg Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, January 25, 2013
Thank you for staying and for your review.

We value all comments we receive as this way we can better our services. I am sorry that you left feeling disappointed. I have written to you so that I can ascertain your details and hopefully we can convince you to return so that you can experience Fairfield Inn & Suites Fossil Creek at its best.

We will be receiving a full renovation this year, so please return to see our fabulous new look later this year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Great location in fossil creek. Road construction abounds. Not may local food offerings, but enough. Check in painless and I appreciated the Marriott gold elite acknowledgement and upgrade to a nicer room. For a Fairfield inn, this one is well managed and delivers value at the $60/night range. Breakfast service was a bit better than other Fairfields. One semi-grumpy hostess/associate did not dampen my mood. Little touches, like the weekly guest dinner/snack and beer evening, popcorn, email asking if I had any special requests, and genuinely pleasant associates made this visit a success. The property is showing some wear and tear, but a face life is coming soon. If you want good, basic, safe, clean, and budget friendly accomodations, this is a good bet.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank richarddavis2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilcrease, Manager at Fairfield Inn & Suites Fort Worth/Fossil Creek, responded to this review, January 25, 2013
What a delightful review!

Thank you for taking the time to post this, I am glad the team has lived up to your expectations, and we all look forward to welcoming you again, hopefully soon!

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Fort Worth/Fossil Creek

Property: Fairfield Inn & Suites Fort Worth/Fossil Creek
Address: 3701 NE Loop 820, Fort Worth, TX 76137-2417
Phone Number:
Location: United States > Texas > Fort Worth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 110 Hotels in Fort Worth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Fort Worth/Fossil Creek 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites Fossil Creek Hotel, your Dallas Fort Worth area hotel for your next business trip or leisurely getaway! We are conveniently located near major Dallas Fort Worth attractions and businesses at the intersection of 35W and I-820, and we offer a wide range of amenities and services for short-term and extended stay guests. Settle into one of our spacious guestrooms or suites and enjoy complimentary high-speed wireless Internet access and premium cable TV. All of our guests also enjoy a hot breakfast featuring healthy options, compliments of the hotel! ... more   less 
Reservation Options:
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Also Known As:
Fairfield Inn Fort Worth Fossil Creek Hotel Fort Worth
Fairfield Fort Worth
Fort Worth Fairfield Inn

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