Horrid- I mean incredibly bad. Didn't use tickets or any accountability to check luggage, therefore there were missing bags. There were no cots- I got to sleep in a chair. There were no extra blankets, sheets, anything. The front desk said that the "housekeeping people asked them to stop calling because they didn't have anything extra". The front desk told me they couldn't help me locate my bags unless I could describe the bellboy who carted them away. When we complained about service, we were told that this hotel wasn't really supposed to be open yet- that they had opened their doors early, so that's why things weren't "perfect". My thought is- not my problem. If you open your doors, you should be ready for business. I'm told this building was a Best Western 6 months ago, and essentially it's still a Best Western. All they did was change the shower head, put some fancy toiletries in the bathroom, and leave some Starbucks packets by a one cup coffee maker. Then they charged Sheraton prices for a Best Western - no, not even that good- experience. I won't ever look at the Sheraton name in the same way again. This stay has forever changed my opinion of these motels.
- Official Description (provided by the hotel):
- The newly renovated Sheraton Fort Worth Downtown Hotel offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the Fort Worth Convention Center and a short walk to Sundance Square. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Fort Worth Hotel Fort Worth
- Fort Worth Sheraton