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“Shearton Spa Resort Ft Worth Texas Lack Of Customer Sevice”

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Sheraton Fort Worth Downtown Hotel
Ranked #28 of 110 Hotels in Fort Worth
Seabrook, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Shearton Spa Resort Ft Worth Texas Lack Of Customer Sevice”
2 of 5 bubbles Reviewed March 16, 2013

We have stayed at this property before with good service and amenities. However; this stay FIZZLED. We stay on the club floor first so we can have a relaxing wind down with glass of wine before dinner. Second I get up before my husband and go to the lounge for coffee. This time at 7:15 no coffee or breakfast. I called down and the staff said it's on its way. 4 phone calls later, i go to the front desk.It is now 9:15. They are NOT concerned, questioned if I ever called and basically dismissed it as someone did'nt show up. Not the service a Starwood member expects

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 26, 2013
Thank you for your loyalty to Starwood and the Sheraton. We appreciate your feedback. We did have a server who did not show up for work and apologize for any inconvenience this caused. We will talk to the front desk staff about their responses. We hope you will give us another chance on your next trip to Fort Worth.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
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English first
Austin, TX
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

We stayed here for 2 nights, and were very satisfied. Thanks to previous reviews, we asked for a room in the south tower, away from the train noise and never once heard any. The room was large, and everything was clean and nice. Staff were friendly. Our only complaint: the advertised shuttle didn't run 2 of the days we were there. The Trolley does stop right outside the hotel, so there was an easy backup, but we would have liked to use the shuttle to go somewhere off the trolley route.

The pool and hot tub are big, indoors, and not too crowded, even though it was spring break.

Room Tip: South tower, high up was quiet at night. Also, apparently room #72 on each floor is right next to t...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Austinite_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 26, 2013
Thank you for your great review. We appreciate your feedback. We do hope you will come back and stay with us soon!
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MN
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed March 10, 2013 via mobile

Pros:
close to convention center, on "Molly the Trolley" free transit route, nice outdoor parking at $15/day, lovely walk through the Fort Worth Water Garden to get to convention center, super warm shallow pool, great burgers in hotel bar.
Cons:
A little spendy considering the space, lack of outlets, lack of ROLLAWAY BEDS or COTS, no fridge or microwave in room.
We stayed at the Sheraton for a convention across the way. With three people *one of them quite elderly*, I had called twice to make sure that we had a rollaway or cot to accommodate the third person. My colleague also called and was told "no rollaways' state fire code law". The two times I called I was told "no problem". When we arrived to check in, the young man at the desk said that while a rollaway was not possible, a "pallet or cot" would be delivered. This apparently consisted of a large chunk of not entirely aesthetically pleasing foam. The desk attendant said, when told that twice I had been assured we would have a cot, "we have to talk to them (reservations?) about that."
Frankly, I've never stayed in a hotel that would not accommodate a cot, so I really wondered about this - especially when there were at least two, possibly three good-sided spaces in the room for a cot - that would not impede traffic...
The piece of foam was reasonable comfortable, but probably should have been zipped into some sort of washable cover fabric. I felt a little like I was sleeping in a junkyard!
The other annoyances were a clear lack of outlets; with three people needing to plug in electronic devices, key cards that somewhat randomly worked and didn't, and a lightbulb near the bed that faintly glowed only even after being replaced. Not sure if this is a pro or con, but the hot water was REALLY HOT (like scald yourself hot), and the cold was quite cold.
The pool was wonderful, shallow and warm and bathlike -- and the hotel had, quite frankly, one of the best burgers I've eaten. Not as impressed with the natchos with 'fake' cheese sauce. Sweet potato fries = yum.
Decent place for a convention center hotel room --

Stayed March 2013, traveled on business
Helpful?
Thank finnbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 11, 2013
Thank you for your response. We are sorry for any confusion with the rollaway bed. It is against the fire code for us to put a rollaway bed in a room with two queen beds due to the space that has to be allotted for an escape path in the event of a fire. We always put our guests' safety first and we want to make sure everyone has a safe and enjoyable stay with us. We hope you will stay with us again in the future.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hill, New Jersey
Level Contributor
159 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed March 10, 2013 via mobile

I just stayed for three nights at the Sheraton Fort Worth Hotel across from the Convention Center and Fort Worth Water Gardens. The location was good, but the hotel was unexceptional. The room was adequate; the bed was comfortable, but the room lacked some amenities one would expect at this price point. Neither the food, nor the ambience of the restaurant was appealing. In retrospect, I wish I had stayed at the other main hotel for our meeting-the Omni. I had several sessions there, saw a guest room and ate Breakfast twice. It was clearly superior to the Sheraton.

Stayed March 2013, traveled on business
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 11, 2013
Thank you for your review. We are sorry you were disappointed in the ambience and decor of the hotel in comparison to The Omni. We hope you enjoyed your trip to Fort Worth.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 10, 2013

We came in for a wedding and Our Room wasn't going to be ready until three and Audrey got us in to a room early because we had to get ready for a luncheon. She is absolutley amazing!!!!! The whole entire staff was very helpful and fun !!! We travel the world!!!!! And by far this has been the best crew we have come across !!! Texas does do things bigger and better !!!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marygrace2380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 11, 2013
Thank you so much for your fantastic review! We appreciate it so much! We are so glad Autrey and the rest of the staff took such great care of you! We look forward to seeing you in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Kentucky
Level Contributor
178 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed March 9, 2013

Not a bad hotel. Good convention price. Room is well appointed and comfortable. For those it matters to, the bathroom is a bit smallish, but you can do all the necessities in there.

Hope for quiet neighbors. The walls are pape thin, and the doors to adjoining rooms seem to amplify the voices.

I had specifically requested no down bedding prior to arrival, only to find two down pillows. They're great unless you're allergic to them.

Stayed in the South Tower with an overlook of the Water Garden, Convention Center and downtown area. Virtually no street noise.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranger505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 11, 2013
Thank you for your review. We apologize you did not receive a feather-free room for your stay. We will make sure we are more proactive in meeting expectations and special requests. We hope to see you on your return trip to Fort Worth. Please let us know if there is anything we can assist with.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baytown, Texas
Level Contributor
609 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

Stayed at this hotel for a meeting across the street at the Omni for about half price. Very clean property with comfortable rooms and great employees. Had dinner in the bar and was surprised how great the hotel food fared. There was a chicken fried ribeye and a burger on the table and both were better than average. I would and will stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cokerbud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa S, Manager at Sheraton Fort Worth Downtown Hotel, responded to this review, March 11, 2013
Thank you so much for your great review! We appreciate your feedback and we are thrilled you enjoyed your stay and the restaurant food so much! We look forward to seeing you on your next trip to Fort Worth.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fort Worth Downtown Hotel

Property: Sheraton Fort Worth Downtown Hotel
Address: 1701 Commerce St, Fort Worth, TX 76102-6511
Phone Number:
Location: United States > Texas > Fort Worth > Downtown Fort Worth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 110 Hotels in Fort Worth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Fort Worth Downtown Hotel 3.5*
Number of rooms: 429
Official Description (provided by the hotel):
The newly renovated Sheraton Fort Worth Downtown Hotel offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the Fort Worth Convention Center and a short walk to Sundance Square. ... more   less 
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Also Known As:
Sheraton Fort Worth Hotel Fort Worth
Fort Worth Sheraton

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