I stayed at the Sheraton Fort Worth with my family over Thanksgiving weekend. My wife and I booked a club level room which gives you access to a club lounge that has a complimentary continental breakfast each morning, snacks during the day, and appetizers and drinks during happy hour, but when we got up to our floor and went to the lounge it said it would be closed during our entire stay. We thought to ourselves, this is weird, because one we had paid more to be on that floor and have use of the lounge and two because there was never any mention that it would be closed when we booked the room or when we checked in at the front desk. So, we had to call down to the front desk to see what they were going to do to remedy the situation and we had to explain everything to the front desk woman like she didn't know what the club level even was. Finally, she offered to give us vouchers for the breakfast buffet in the restaurant and 1 drink voucher (not even 1 for each of us). This didn't really make up for everything we weren't going to get due to the closed lounge so we had to again visit the front desk later to talk to a supervisor and finally got more drink vouchers and also appetizer vouchers to use at the bar. The rooms were clean and didn't have any problem accept I thought the bed was pretty hard and uncomfortable so I had to reposition a lot throughout the night and I can usually sleep on anything. Also, the air conditioning was pretty loud, but luckily we didn't have to use it much. The hotel was in a good location. Easy walk to Main Street where all the downtown bars and restaurants are located and also right next to the Water Gardens which were nice.
- Official Description (provided by the hotel):
- The newly renovated Sheraton Fort Worth Downtown Hotel offers an ideal location in the city's vibrant commercial and hospitality sector less than a block from the Fort Worth Convention Center and a short walk to Sundance Square. ... more less
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- Also Known As:
- Sheraton Fort Worth Hotel Fort Worth
- Fort Worth Sheraton