Let me start by saying that I like the Holiday Inn chain. Whenever possible, I try to stay with a Holiday Inn property because (at least until this last stay) I get consistantly good service and value.
This property is very clean and in a good location, but the service is horrible. I made reservations three weeks in advance for my family of four (2 adults, 2 Middle School types) with 2 beds and "late arrival".
Upon check-in around 6 PM, the hotel manager told me that there were not any 2-bed rooms available. We could have a room with a single bed and a sofa, but they were out of roll-away beds as well. He explained that some guests had simply decided not to check out so my family was without a room. There was nothing that he could do about it.
I explained that we had driven for 5 hours and asked if they could contact a nearby Holiday Inn. They said there was no need as they were without rooms as well.
I then gave him my reservation number (again) and this time, "oh - here it is. We were looking at the wrong number. Yes - you have a room". He then offered me two free buffet-style breakfast tickets for the four of us to enjoy.
Upon arrival in the room, we discovered that housekeeping had given us two towels for our reservation of four. The front desk happily gave me two more - that I could pick-up at the front desk. The next day housekeeping left an extra towel bringing the total count to three towels for four people.
The property is nice, but the service was a real disappointment. I expect more from a Holiday Inn. Next time - well - there probably won't be a next time at Fossil Creek.
- Official Description (provided by the hotel):
- Fossil Creek Hotel Offers a Comfortable Stay with a Modern Touch Come stay at the newly built Holiday Inn Hotel in North Fort Worth - Fossil Creek, located with convenient access to the Dallas Fort Worth Airport (DFW) and many area businesses and attractions. Business travelers staying at our hotel in Fort Worth, Texas benefit from our hotel's close proximity to many local businesses. Some of these local businesses include Motorola, FAA, Lockheed Martin, Bell Helicopter, BNSF and Sprint/Nextel. For travelers who need to plan a conference or meeting, our hotel has two meeting planning professionals who are available to help you plan a meeting for one of the three on-site meeting rooms. Families and leisure travelers staying at our non smoking Fossil Creek hotel will find that traveling to nearby attractions is trouble-free. Some of these attractions include the Texas Stockyards, Sundance Square, Billy Bob's Texas, the Fort Worth Zoo and the Fort Worth Botanical Gardens. Downtown Fort Worth is also nearby. This hotel features only the top amenities, including free high-speed, wireless Internet access, a Business and a Fitness Center, an indoor pool and an on-site convenience store. Conveniently located in the hotel, Remi's offers American-style breakfast and dinner, and kids under 12 eat for free. Remi's also features a full-service bar. Start planning today and discover our great Fort Worth hotel room deals. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Fort Worth North-Fossil Creek Hotel Fort Worth