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Holiday Inn Express Hotel & Suites Fort Stockton
Ranked #8 of 17 Hotels in Fort Stockton
Reviewed July 20, 2013

We had a "guaranteed" a king handicapped room with a roll-in shower. It was not honored. The hotel was oversold, which is apparently common in the summer. We were given a two queen room without roll-in shower and were comped the room. They did what they could to make it right. The point is - if you're guaranteed a room and the hotel does not honor it, it's not really guaranteed, is it? Otherwise, the hotel is adequate, not exceptional.

Stayed: July 2013, traveled as a couple
Thank ScrappyTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Stockton, responded to this reviewResponded August 7, 2013

Dear ScrappyTexan,

Thank you for posting a review of our property. We are glad the issues you encountered was addressed in a timely manner. However, we are deeply sorry to learn that you were disappointed with your stay particularly with the service received as we always strive to provide a unique experience to all our guests. Nevertheless, we sincerely hope that you will afford us another opportunity to showcase our usual levels of service.

Again, thank you for the candid review and my apologies for the inconvenience. We can assure you that these issues will be addressed. We look forward to welcoming you back to the hotel soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviews (173)
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115 - 121 of 173 reviews

Reviewed July 18, 2013

The rooms are very large, hotel is clean. Staff was friendly and check in fast. Very good for families. Will stay at this location if in area again. Plenty of restaurants close to this location for evening meal. The breakfast served at hotel is good.

  • Stayed: June 2013, traveled with family
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1  Thank desfwillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arielle P, General Manager at Holiday Inn Express Hotel & Suites Fort Stockton, responded to this reviewResponded July 23, 2013

I would like to thank you for your response. It is always a great feeling knowing we were able to provide an exellecent experience to our guests. On behalf of all the staff, it is rewarding to recieve great insight. Again thank you, we look foward to seeing you on your next visit.

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Reviewed July 14, 2013

We stayed here traveling from New Mexico to San Antonio. The hotel was clean and fairly quiet with the usual HIE beds and pillows. We had the usual breakfast--powdered eggs, bacon, assorted pastries and cereal. Pancakes were also available. We didn't use the pool or fitness area.

  • Stayed: July 2013, traveled with family
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1  Thank BigTxDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We stopped here in mid January 2013 on our way across country with a 6 month old baby, two cars, and a ton of stuff on a military move. Needless to say we were exhausted when we finally pulled in late in the evening, but the hotel staff was incredibly friendly and made sure to get us into a room that had space for our "pack 'n play" for the baby to sleep in. The room was spotless, warm (compared to the 19 degrees outside), and the bed was comfortable. We were happy with our stay and when we eventually move back across country again, we will be sure to stay there again,

  • Stayed: January 2013, traveled with family
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1  Thank Andriettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Good location, nice beds, rooms are clean. We liked the breakfast. Staff was friendly. There was no microwave or refrigerator and we did not have enough towels. You can hear the TV and people talking in the rooms next to you. The prices for the rooms are way to high.

  • Stayed: June 2013, traveled with family
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Thank faye1630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Just passing through and booked the Holiday Inn Express Hotel & Suites at Fort Stockton, TX. Clearly they are catering to a passing through crowd. Hotel room clean with skimpy towels. Asked for a shower cap and they did not have any. Asked for a stopper for the bathtub and they had to find one. Very few television stations. Free breakfast is not enjoyable, processed muffins, creepy pancakes from a machine, but if you want cereal and toast, you are set. Rates a little pricy for location. Capitalizing on the drive through traffic. Not a destination location for sure.

  • Stayed: May 2013, traveled with family
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1  Thank Caroline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort Stockton, responded to this reviewResponded July 8, 2013

Dear Macrooster,

Thank you very much for sharing your experience with us. Please accept my apologies for falling short of your expectations on some aspects of you stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed June 19, 2013

We booked through a discounted travel site. We got into the hotel. It is a newer hotel. Nice room- quiet. Did not have refrigerator or microwave. Did have outdoor pool which was freezing. They did have a work out room. Service staff was friendly. Easy access to highway and local restaurants. Comfortable bed. Complimentary continental breakfast in the morning.

  • Stayed: June 2013, traveled as a couple
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Thank zzcajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fort Stockton

Address: 2915 W Dickinson Blvd, Fort Stockton, TX 79735-4112
Phone Number:
Location: United States > Texas > Fort Stockton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in Fort Stockton
Price Range: $109 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Stockton 2.5*
Number of rooms: 314
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express & Suites Fort Stockton, Texas, home of Paisano Pete, the Worlds Largest Roadrunner . This is the perfect location for business or pleasure, offering our 'Hot Breakfast Buffet' to start your day! If you're here for pleasure you are just minutes away from Annie Rigs Museum, Historic Fort Stockton & Museum, and the Historic Downtown District, and don t forget to cool down at the Grey Mule Saloon. Less than 2 hours from the hotel you can explore Big Bend National Park, Marathon Basin, and Emory Peak at the Chisos Mountains.Located only a mile from the Pecos County Airport and the Pecos County Golf Course, the Holiday Inn Express Fort Stockton is the perfect place for you. RTTC, Firestone/Brigestone, Chapparal, Larrat Corporation, Pecos County Memorial Hospital, and Mesa Vineyards are just a few of the companies that do business in the Fort Stockton area.Relax in your own elegant room featuring stylish décor and amenities, free wired and wireless high-speed Internet access, and the best night s sleep you ve had in weeks. Enjoy a swim in our crystal-clear outdoor pool or energize in our Fitness Center. Polish that presentation in the business center and we even have the right space for your professional meeting. We re here, ready with all you need to make your trip to Fort Stockton a success. ... more   less 
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Holiday Inn Express Hotel And Suites Fort Stockton

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