The desk clerk promises anything to get your reservation but then appologizes only after you check in and denies any promises. Christine, the desk clerk, took my reservation and happily agreed to my request for an ADA room on first floor with 2 beds and a micro-fridge. Saying "that is no problem we have them in most rooms and will make sure you have one in yours." When I arrive I ask to confirm that the micro-fridge is in the room as I've been through this before at other La Quintas. The desk clerk says "yes your room has a micro-fridge." However when I walk in the room there is NOT one! So I call the desk and she says "well we only have 3 for the entire hotel so there is nothing I can do about it." Calling the 800 reservations number am told "nothing I can do about it all I do is take reservations." Finally after arguing with the desk clerk about either getting one or giving me a refund she takes a fridge out of another empty room and brings it to mine, but the microwave she said was attatched to it was not there. Asking about that she said "oh I left it in the other room if you want come get it yourself." Back surgery, a broken disc and 3 herniated disc in my lower back, 5 heart attacks and a quadruple by-pass and I'm having to carry a microwave down the hall from 10 rooms away down to mine or do without. There are NO ice machines on first floor at all so if you can not climb stairs do NOT expect any ice! What is amazing is as cheap as this hotel is (which should have clued me in) it only had a handful of cars when I arrived and the hotel next door which is quite more expensive had a full parking lot of cars. Nothing more then an expensive Motel 6. Lies and false promises until they get the money on your card then its excuses, more lies and hollow appologies. Brown stained filthy carpets recyled sheets (which means don't change them if they're not stained). Supposed to be a non smoking room but my mom and wife which are allergic to smoke could smell the smoke stench of previous smokers in the room.
- Official Description (provided by the hotel):
- Motel 6 Dallas - Farmers Branch is conveniently located off I-35E at Valley View Lane. We are within 5 miles of Brook Haven Community College, Dallas Galleria, and dining. Amenities include Free Wi-Fi in all guest rooms, and an outdoor pool. ... more less
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- Also Known As:
- La Quinta Dallas
- Dallas La Quinta