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“Average hotel for business”

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Doubletree by Hilton, Dallas - Farmers Branch
Ranked #1 of 8 Hotels in Farmers Branch
Reviewed July 11, 2011

Stayed here one night in June. Hotel is large. Chocolate chip cookie was delicious and warm! Front desk staff was very friendly and efficient at check in. Room is a bit dated, but bed was comfortable. Bathroom is a bit out of date. Shower hot/cold was reversed in bathtub - called desk about no hot water and eventually maintenance came and showed me how to get hot water and said this is a known problem in hotel.

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  • Stayed: June 2011, traveled on business
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Thank KJGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletreeclub, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this reviewResponded August 4, 2011

Thanks for your feedback! I will make sure that staff is aware that this issue may come up from time to time so that they can let guests know instead of needing engineering to do it. We truly appreciate that you took the time to let us know.

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652 - 658 of 683 reviews

Reviewed July 4, 2011

Stayed overnight with my son on our way to Oklahoma City. (Make sure you have your Garmin on if you are driving - navigating the outskirts of Dallas is challenging at the best of times). We arrived at 9:00 pm on a Sunday. The room I had booked did not have a pull out couch - but the front desk was able to fix that right away by giving us another room at the same price. Unfortunately the chef decided to leave at 9:30, so we were not able to eat dinner at the restaurant eventhough it was supposed to be open to 10. We ended up driving around without much luck in finding something decent to eat. The area is business/industrial so you are really surrounded by a concrete jungle. However, to our great surprise in the morning, we discovered the hotel abutts to a man made lake and park. We had a great view from our balcony and went for a walk early in the morning before the day heated up. There is also a small pool which we had to ourselves. Breakfast was filling and the staff are very friendly.

  • Stayed: June 2011, traveled with family
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Thank TorontoRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletreeclub, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this reviewResponded August 4, 2011

Thanks for your feedback! The immediate area around the hotel is bare of any type of eating or shopping establishments, but just barely 2 miles from us is a whole shopping district with a restaurant row. The front desk actually has a list of all restaurants within a 5 mi radius. I apologize that the restaurant onsite was not open. The food is great, hopefully next time you will be able to try it out. Again thank you for your feedback!!

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Reviewed May 28, 2011

I love this hotel. It has a great restaurant, a good sized bar which also serves
restaurant fare and wonderful amenities such as a fitness room, free parking,
spacious rooms (I received an upgrade) and very very comfortable beds.
The hotel is located close to the shopping district and many restaurants.
It is mostly utilized for conventions and business , but I was here for leisure and
shopping. There is also a running path behind the hotel at the park.
The desk staff was professional and very courteous and also
the maid service was excellent.
High grades from me to this hotel. My hats off to the training staff who have trained the employees and also to the Management who have provided for me 4 star service.

  • Stayed: April 2011, traveled solo
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1  Thank islandchickarlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletreeclub, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this reviewResponded August 4, 2011

Thanks for your feedback! Its always a pleasure to hear about the positive experiences that our guests have! We work hard to maintain a 10+ guest services reputation and it's reviews like yours that show us we are doing a great job! HOpe to have you stay with us again, anytime you are int he DFW area!

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Reviewed February 5, 2011

Speacial thanks to the driver of the hotel who managed to drive you around despite the icy conditions! Thanks to her, we could make it to the airport on time!

  • Stayed: February 2011, traveled on business
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1  Thank otombeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletreeclub, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this reviewResponded August 4, 2011

Thank you for the nice words to our "driver" I believe the driver you had that day was actually a front desk clerk who went above and beyond to make sure the icy conditions did not affect our guests. We truly appreciate your kind words and hope that you will stay with us again!

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Reviewed October 13, 2010

Overall, I would not recommend this hotel to any of my coworkers, family or friends... there's better options out there especially in this economy.

I've stayed at a number of Doubletree hotels and was extremely disappointed with my stay at the Doubletree Club Dallas- Farmers Branch location. I didn't realize that Doubletree Club versus Doubletree Hotel that I'm used to meant that I was staying at at economy grade hotel.

Service was okay - checked in late and dealt with only the front desk clerk.

Cleanliness was good except the room had a strong deodorizer smell that will probably give most people a headache.

Furnishings were terrible - looked like it was borrowed from a Motel 6. I wouldn't have mind the furnishings if I were paying $50/night, but when I'm paying $140-$160/night, I expect a lot more from the hotel.

  • Stayed: October 2010, traveled on business
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Thank letapb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2009

From the moment i walkedin, I was impressed. the staff greeted me with big smiles and check in was fast and easy. The room had a balcony and a beautiful view of a lake. The food at the restaurant was above average. i was really impressed. I was there for a meeting and the staff went out of their way to make sure all of our needs were met. The complimentary shuttle was a great touch since I flew in and didn't have a car and the driver knew all the best places and was full of suggestions. This is a smaller hotel but is really big on service. i got it from all directions. Everyone always has a smile in their face and is willing to go out of their way to make sure you are happy and comfortable.

  • Stayed: December 2009, traveled on business
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1  Thank tmm103175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2009

My reservation was cancelled in error when I called to change my arrival date. Luckily I had my email confirmation so they were able to accomodate us, but I was given a handicap room with a view of the trash dumpster, yuk! No apologies were offered. Second, I was billed twice for one of my night stays. If I'm ever in the area again, I would probably opt to stay at the Omni Hotel next door.

  • Stayed: July 2009, traveled with family
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Thank 12stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton, Dallas - Farmers Branch

Address: 11611 Luna Road, Farmers Branch, TX 75234
Phone Number:
Location: United States > Texas > Farmers Branch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Farmers Branch
Price Range: $89 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree by Hilton, Dallas - Farmers Branch 3*
Number of rooms: 160
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Dallas-Farmers Branch hotel blends classic elegance with stylish, modern accommodations and amenities, distinguishing us from the ordinary hotels. Treat yourself to one of our 160 spacious upscale guest rooms. Relax with a subtle Merlot in our lakeside lounge, dine in our onsite restaurant offering a scrumptious breakfast buffet with cook to order omelets. Dive into our sparkling outdoor swimming pool, overlooking the Las Colinas Crossings Lake. Marvel at our stunningly lakeside lawns shaded by towering trees and vibrant crepe myrtles. For business or pleasure, our warm contemporary accommodations are designed for your upscale lifestyle. Including oversized work desk, ergonomic Herman Miller chair and task lighting. Our delightful corporate hotel amenities makes for an unforgettable stay. ... more   less 
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Also Known As:
Doubletree Club Dallas - Farmer`s Branch Hotel Farmers Branch
Doubletree Hotel Dallas

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