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“A Great Stay”

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Days Inn & Suites Ft. Worth DFW Airport South
Ranked #6 of 8 Hotels in Euless
Van Nuys
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A Great Stay”
Reviewed May 5, 2014

I really like this place. The rooms are incredibly clean. I do wish they would update the rooms with LCD TV's. In some of the rooms the paneling along the floorboard needs to be repaired. The advertised gym would be nice. Lastly, a working dryer, but I do appreciate that they allow me to use their industrial dryer when I do have a load of laundry. The staff is really nice. The location is quiet. There are very decent places to eat within walking distance.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

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1 Thank Crimeboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 16, 2014 via mobile

I had an overnight layover at the Dallas Fort Worth Airport and was looking for a cheap hotel to get some rest during my travels. Prior to booking, I was told I could call the shuttle and it would take 10-15 minutes to arrive. I called three times to confirm the rate and the 24-hour airport shuttle prior to booking. When I arrived at the airport, I called for the shuttle and was told by the woman that she would check on the shuttle and call me back. Twenty minutes later, I called back (thinking maybe she had the wrong number) and was told it would be 25 minutes and asked me my name. An hour later, the shuttle finally arrived. When I got to the hotel, the rate that was given to me in my confirmation was not honored because the reservation was taken incorrectly. I was told they would not honor the rate and I could either pay $30 more or they would cancel the reservation at no charge but refused to take me back to the airport as I no longer had a reservation. My mother (who made the reservation) called the hotel and when Joseph, the nighttime supervisor hung up the phone he insulted my mother directly in front of me!!! This was a mistake on the hotels part and they did not honor the price that was confirmed in my reservation. I paid the AAA rate instead. When I got to my non-smoking room it smelled like smoke and the bathroom was poorly cleaned to the point where I did not want to take a shower there. In the morning, I took the shuttle back to the airport and was told my "bag looked heavier than he would lift" (although underweight). Once at the airport, I let myself out of the van, opened the trunk, and took my own suitcase out of the back. I have contacted the corporate office. Once I got home, I realized that even though I paid the AAA rate, I still paid $10 more than the actual AAA rate. If a hotel gives a rate and sends a confirmation, they need to honor that rate. I would not recommend this hotel to anyone particularly after a long day of traveling, no one should have to deal with poor customer service and insulting remarks.

Stayed April 2014, traveled solo
Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Days Inn & Suites Ft. Worth DFW Airport South

Property: Days Inn & Suites Ft. Worth DFW Airport South
Address: 13954 Trinity Blvd, Euless, TX 76040-7533
Phone Number:
Location: United States > Texas > Euless
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 8 Hotels in Euless
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Ft. Worth DFW Airport South 2*
Number of rooms: 44
Reservation Options:
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Also Known As:
Days Inn Euless
Euless Days Inn

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