STAY AWAY! This hotel deserves negative stars for the stress they caused:
I was stranded for three days in DFW during the recent ice storm. I booked this hotel while at the airport (non-refundable rate) because it promised a free airport shuttle. I called the hotel five times before someone answered the phone, only to be rudely told that the shuttle was cancelled for the next 3 days because of the weather. I asked if the hotel would credit me the amount for a taxi or provide alternate transport, and they refused. After waiting over an hour for a brave taxi driver, I paid $40 to get to the hotel. Once there, I asked about transportation back to the airport the next day for my flight. I was rudely told that the manager refused to run the shuttle because the driveway of the parking lot was too icy to get the van out. I asked why the driveway could not be cleared or some form of alternate transport provided. They told me to wait on the phone for 4 hours along with everyone else in the hotel attempting to book a taxi.
Amenities were a joke. I was stranded without my luggage, and the hotel was out of toothbrushes. Internet was slow and had trouble connecting. Breakfast consisted of cheap white bread for toast, corn flakes with whole milk, and microwave oatmeal, along with weak coffee. I asked if there was any water for breakfast, and the staff at the front desk said I had to buy their bottled water. The night before, I asked where to get food, and they told me the only thing open given the weather was their room service (a blatant lie). The staff nickel and dimed me the entire time that I was essentially 'stranded' at their hotel and treated me as if I were a leper. After my $80 cab ride, this 'reasonably priced' hotel was a huge waste of money and like paying for abuse.
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- Also Known As:
- Days Inn Euless
- Euless Days Inn