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“Very nice, but pricey”
Review of Comfort Suites

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Comfort Suites
Ranked #4 of 7 Hotels in Ennis
Reviewed January 1, 2010

Very beautiful new build facilitates, friendly service, breakfast...Would recomind to all....

Stayed: June 2008, traveled with family
Thank JoshuaBusby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 70 of 71 reviews

Reviewed September 20, 2009

We initially enjoyed our stay. The rooms were clean and the staff was very polite. However, a week after returning home I found a charge on our credit card from Comfort Suites for the amount of $150.00 for damages. They had charged us without even notifying us and it was not on our bill when we checked out. I called the hotel to find out what the extra fee was for. The receptionist looked up our account and told me that it was for a stain on the duvet. I asked her what kind of stain, and how large it was because we did not recall spilling anything on the bed. Honestly, we were hardly ever in the room the entire stay. Anyway, the receptionist said that the paperwork didn't specify but she would find out and call me back. She never called back. My husband called a couple of days later and got the same response. The receptionist said she would speak with a manager and get back with us. Again, they never returned our calls. We put a hold payment on that transaction on our credit card so the credit card company would investigate the charge. A few weeks later we recieved a letter from our credit card stating that they could not do anything about the charge since it was done "post audit" , whatever that means, and suggested that we contact the hotel again to try and get a credit. Needless to say, it has been almost two months since we stayed at the Comfort Suites in Ennis and they have yet to return any of our calls. Honestly, if they had been professional and had made the effort to speak with us about the charge up front, we would not have been so upset. Maybe we did accidentally stain the duvet, but to our knowledge nothing was spilled on the bed at any time during our stay. To this day we do not know the exact details of what they were calling "damages." So basically our complaint is that they charged our credit card $150 without notifying us and without specifying what the charge was for, and they were never willing to return our calls to discuss the charge

  • Stayed: July 2009
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3  Thank shanmccown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2009

My kids wanted to get away for the day due to the fact school is starting back up. So we went to the Comfort Suites in Ennis and got the best deal on a room the rate was great and then the outside pool was wonderful. To top is off at 3:00 they have fresh baked cookies for the guest and then we found out it was the night they grill outside for all the guest at the hotel. The food was great not only did we get a great price on the room but then we had super there and then the next morning they had an outstanding breakfast. The staff is great so intuned to your needs and willing to make the stay the best ever.

  • Stayed: July 2009, traveled with family
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2  Thank ssfsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2009

My company travels took me to Ennis, Tx. Fortunately I found this great hotel. Check in on a Monday and only paid $74.00 per night. They offered a free dinner and breakfast! Wow this is a great deal for the price. I look forward to returning soon.

  • Stayed: August 2009, traveled on business
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2  Thank rbmendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2009

My wife and I spent a quick night here on our way back from the Houston area to get closer to the Dallas/Fort-Worth airport. This was a very clean hotel. Rooms had flat screen tv's which was a nice touch. Hotel was located right along I-45. There is a pool there which looked nice, and even grills if you wanted to bbq. Breakfast was ok. Eggs, and bacon was complimentary there.
I have to reccomend Bubbas which is about 300 feet down the road. EXCELLENT resturant! As I said, we spent roughly 12 hours in this hotel but I would recommend this place to spend a night in between your destination.

  • Stayed: July 2009, traveled as a couple
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1  Thank rjkcpktrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2009

Our family, 2 adults & 2 small children, stayed at this hotel during a recent road trip to visit friends. We arrived just before 11 PM after traveling 4 hours. I approached the front desk, which was manned by 2 people. One was on the telephone discussing movie options for after work. The other asked if I was there to check-in. She had my keys ready just behind the desk with a slip for me to sign. We went to our room and went to bed.

Then at 3:30 AM the phone in the room began ringing...and rang and rang and rang. My husband finally answered to hear a female voice from the front desk say, "just checking to see if we were actually there." She had no record of our arrival and decided to call and ask if were were there?!?! Then we received a bill with the wrong rate and had to print out a copy of our email confirmation to prove to the front desk staff that it was wrong. Upon "proving" our booked rate the bill was adjusted...with no real apology or explanation as to why someone would call our room at that hour.

The only other real negative was a dead bug in the bathroom, but in my opinion a dead bug is better than a living bug.

The room was otherwise very clean and appeared almost brand new. The breakfast area was clean well stocked with a good selection. The hostess was very friendly. My only complaint would be the television being up so loud during breakfast. It just so happened that the morning news show was featuring a story on how to improve fertility and have better sex...not one I want to explain to my pre-schoolers over Texas shaped waffles.

  • Stayed: May 2009, traveled with family
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Thank jvmarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2008

My wife and I traveled to Ennis this weekend to enjoy an evening at the Galaxy Drive-In. Since I did not feel like driving back at two in the morning, we booked a stay at the Comfort Suites. I'm glad we did. The staff were very friendly, the rooms were spacious and clean, and the fact that this is a smoke free hotel, made it even better. My only complaint would be the free breakfast. I read another review before booking and they mentioned bacon and sausage. There was none. What was available was delicious. On our way back to McKinney, we stopped at Bubba's BBQ which is about a block north from the hotel. Great food. They really deserve to be in Texas Monthly's top 50 BBQ joints.

  • Stayed: June 2008, traveled as a couple
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1  Thank UTAEngg92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 400 S Interstate Highway 45, Ennis, TX 75119
Phone Number:
Location: United States > Texas > Ennis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Ennis
Price Range: $65 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Comfort Suites® is ideally located just minutes from historic downtown Ennis and the Historic Templeton McCanless District, which features specialty stores, antique shops and a great variety of Czechoslovakian gifts and trinkets. The Czech influence in Ennis is evidenced by the many authentic shops, eateries, museums and the city's annual National Polka Festival. ... more   less 
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Also Known As:
Comfort Suites Ennis
Ennis Comfort Suites

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