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“Is that a cigarette I smell???????”

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Holiday Inn Express & Suites Elgin
Ranked #1 of 2 Hotels in Elgin
Reviewed March 27, 2012

The location of this hotel was bad...it was actually behind a building and right next to a shopping center. When i asked what side of the building i should park on that would allow for easy access to my room i was told "anywhere you can find a spot". Typically, Holiday Inn Express hotels are located on their own property away from other buildings, but this one was surrounded by activity.

The hotel was under construction, which is fine; however, had I known i probably would not have booked at this hotel. The pool was not working either...not sure if that had to do with the contrustion. I'm not sure if the hotel is always dirty, but walking through a construction zone certainly didn't help. My room was on the 3rd floor which is the only floor with smoking rooms. While i specifically asked for a non-smoking room (and got a non-smoking room) the rooms across the hallway where all smoking rooms. The hallways were extremely HOT, which mixed with the cigarette smoke left a very stale unfresh smell. Definitely not something i wanted my two small children exposed to.

Later that evening I took the kids to McDonalds and when i got off the elevator on my floor i noticed the stale cigarette smell had drastically changed to a fresh marijuana smell. i called the receptionist and she quickly came up and gave me some febreeze and stated she was going to find out what was going on. I never heard back from them that night.

The next morning when i took the febreeze back to the receptionist i asked her what happened with my situation last night. She stated that the receptionist working that night did tell her about the problem. She said they did find out who was doing it. When i asked her if the people were asked to leave the hotel she stated "oh...i don't know"...clearly they were not. I explained to her that it was very upsetting to walk my children down a hallway that smelt so horrible. I got an i'm sorry and that was about all.

I love staying at holiday inn express, and i must say that this is the ONLY bad experience i have ever had. Even despite the "smoke" issue i just didn't feel comfortable in the room. I felt like I was staying in a very cheap hotel...not the quality i'm used to seeing with any Holiday Inn Express.

  • Stayed: March 2012, traveled with family
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2  Thank Kristin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded April 30, 2012

Dear Kristin D,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I greatly appreciate you calling out the good qualities also. We are continually striving to improve the hospitality we offer, hence the construction and comments from our guests are always welcome. I would like to express our sincere
apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Best wishes,
Brenda J.
IHGCare

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61 - 67 of 73 reviews

Reviewed February 20, 2012

Very Nice and Clean Hotel > everything was so great from check inn to check out very good staff , very clean rooms ,good breakfast .Everything great .Love It

  • Stayed: January 2012, traveled on business
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Thank Anil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

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Reviewed December 18, 2011

I stay here quite frequently but this is ridiculous! Performing repairs in the middle of the night really? A drill and loud hammering outside my door is not what I paid for!

Room Tip: Ask for a suite
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  • Stayed: December 2011, traveled on business
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1  Thank ontheroadagain5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

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Reviewed September 29, 2011

The new shower setups were nice and easy to use. Clean and good staff. Not much parking available.

Stayed: September 2011, traveled on business
Thank Albert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

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Reviewed September 14, 2011

My husband and I came to help his family move his mom. We just wanted a place that was in the area and we were very pleased. Hotel staff was friendly and helpful. Room was clean with a very comfortable bed. Bathroom was clean. Room was quiet and just far enough off the road so that the traffic noise was not bothersome at all. Wifi connection was great. Breakfast was more than adequate (hot/cold eggs, bacon or sausage, many breads, pancake machine, yogurt, milk, cereal, fruit) and the breakfast area was clean and pleasant with another friendly staff person. When we were shipping a package home and needed a UPS pickup, the desk person was very helpful. All in all it was a great stay.

  • Stayed: August 2011, traveled with family
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Thank KarenAndRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

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Reviewed October 9, 2009

stayed in this hotel for 3days , it was a very nice and clean hotel.
Staff was very helpful and made my stay very comfortable.

  • Stayed: September 2009, traveled solo
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Thank keetarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

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Reviewed July 27, 2009

Was in Elgin to visit a good friend and was very pleased with the hotel. Room was very clean, bed real comfortable, and breakfast was excellent. Overall, a nice place to stay and the next time I'm in town, will definitely stay here.

  • Stayed: July 2009, traveled as a couple
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Thank Bluemountain24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin-HIEX, Manager at Holiday Inn Express & Suites Elgin, responded to this reviewResponded June 29, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Elgin

Address: 258 Highway 290 E, Elgin, TX 78621
Phone Number:
Location: United States > Texas > Elgin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Elgin
Price Range: $104 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Elgin 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Hotel & Suites located in Elgin, TX. The best modern hotel for the value-oriented traveler. This impressive facility offers 50 spacious guest rooms including 15 specialty suites with amenities such as refrigerators, microwaves, coffeemakers, iron/ironing boards and hairdryers. Handicap accessible suites available. Hotel guests enjoy a complimentary continental breakfast beginning at 6:30 a.m. until 9:30 a.m. (featuring assorted breads, fresh fruit, whole grain cereals, pastries, muffins, milk and juices.) Complimentary coffee 24 hours a day. We also offer in all of our rooms spacious work areas, 2-line speaker phones, voice mail, and data-ports with high-speed Internet access. Come and enjoy our historical town and beautiful scenery, with lots of antique shops to the World class BBQ that only Elgin can offer. Stay Smart with us. ... more   less 
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Also Known As:
Holiday Inn Express Elgin Hotel Elgin
Holiday Inn Elgin
Elgin Holiday Inn

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