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“Hotel Promotional Offers”

Kickapoo Lucky Eagle Casino
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Owner description: Texas' #1 gaming destination is now even bigger--our new expansion project is now open! Now you can play and stay in our new 249-room full service hotel, enjoy gourmet fine dining in the Sage Steakhouse, relax in new bars including the Center Bar, live weekly entertainment in the Que Pasa Lounge, high limit gaming area and more.24-hour gaming excitement is within easy reach of San Antonio, Austin, Corpus Christi and the Rio Grande Valley, so why drive anywhere else? Winning is Bigger in Texas!
Reviewed November 23, 2013

I made my reservation a month in advance using the coupon I had received thru the mail , little that I know that my reservation was going to be denied due to no vacancy yet when the room is reserved at regular prize there is never a problem. My question why send hotel promotional offers if they can't honored them.

27  Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 - 296 of 440 reviews

Reviewed November 5, 2013

It was the grand opening for the new Hotel and Casino. The new part is beautiful, modern and spacious. The place was packed with gamblers and filled with excitement. The first thing my husband wanted to do was "hit the buffet." I wasn't hungry but they let me in anyway without paying. I thought this was very nice. His meal cost $14.95. With a players card it would have been $12.95. I think if you were a tribe member, there was also a discount, but not too sure how much. There were several unbussed tables but we walked around and found one and a server wiped it down for us. He said they had been very busy all day. My husband liked his large beef rib, potatoes, fried shrimp, grilled fish and rice. He was expecting cold shrimp, but wasn't too disappointed. He seemed satisfied.

I was surprised by how many times the slot machines were steadily hitting and that my win column was steadily climbing. I looked around and everyone else seemed to be havinging the same luck. A lady next to me said I was doing good. Later, my husband played a progressive penny machine and hit a mini jackpot and a guys next to us looked at my husband's machine said "He just won." It seemed like luck just followed us around. Maybe beginners luck, although we've been to Vegas and Lousiana to gamble. This was a fun first time visit for us to Lucky Eagle. We truly did feel lucky. We realized we were thirsty and found a self-serve drink area and couldn't get enough of the Tropicana lemonade. We had a really fun time.

6  Thank twofromtexas42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

First time to Kickapoo for us. We stayed Thursday and Friday night. The hotel is very nice and very quiet, we stayed in a King Corner Suite. Check-in and overall service at the hotel, casino, and restaurants were very good.
We ordered room service breakfast and it was right on time, hot, and delicious!
We ate at the buffett, Mesquite Grill, and Sage Steakhouse. Out of all three Mesquite was my favorite.
Machines were not so giving but we still had fun playing them.
We decided we would go back.
Not a bad place to go if you want a quick adult get-away!

6  Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

Received a coupon thru the mail for a room at the New Hotel for $90, my family and I decided to go..we arrived at Hotel around 1:30, check in was not until 4:00 but decided to go and try to check in before time. I went in and informed lady that I had a reservation, she asked for my name and stated here's your keys you are all set. Had room on first floor which was Wonderful, room was clean and very quite even with the construction right out side my window. Machines are a tight didn't win much non of us did, I did see a couple of people winning big jackpots, but in order to win big you have to play big with my budget I just can't.
We did have the buffet breakfast at The Mesquite Restaurant which was very nice, the wait staff was very friendly, and the food was good!! The only thing wrong was the line to get on Omelet was long and cooks where to slow. Over all I do like going to Kickapoo because it only takes me about 2 hours 1/2 to get there, but I would rather head to Winstar in Oklahoma..

5  Thank DebbJav84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

The Hotel: I booked a king Jr. suite for $154 and on the reservation it said check in was at 4 pm. I arrived at 2:30 pm tried to check in and was told room was not ready; come back about 3:30. Not a problem as I was early so I went to casino. Came back at 3:30 and the lady told me sorry we had a king Jr. ready but I forgot and gave it the the people in front of you come back at 4. Still not a problem with me. Went back at 4 and checked in. As I left the front desk I received a text from my credit card that I had paid $179 for my confirmed rate of $154. Maybe they put an extra $25 "deposit" there for incidentals. I guess I'll see in a few days when the transaction settles.

As for the room, it was very nice and larger than average. The bed was comfortable with an abundance of pillows. Although I was close the the elevators on the 6th (top floor) there was no noise to be heard from the hallway or adjoining rooms.

Upon checkout I was asked if I would like to use my Visa card on file to pay for the room. I told the clerk that I had received a text that the room had been paid for upon check in. She told me that it was probably just a hold so I told her to use the Visa. Leaving the front desk I noticed my receipt was for somebody else. Went back and told them that I hope the person in room XXX really wanted to use his Visa to pay. They gave me my receipt that showed the correct room rate of $154. Now to wait for the transaction to clear to see if it is for $179 or $154.

To sum up the hotel. Very nice value for price assuming I was not overcharged. Just need a little more training at the front desk, I think.

The Casino: To start, the slot machines are tight and the players club is even tighter. All the slot machines have this postage stamp size instant bingo type game on them. It seems that the results of the slot spin are somehow directly related to the outcome of this little bingo game that completes an instant before or as the reels spin. I'm still trying to figure out the correlation between the bingo game and slot result.

I did hit some bonus games but they did not pay anything like I am used to in Louisiana. Top payout I hit playing max bet was $82. I had several bonus wins in the $25 range. I was walking by a machine someone else was playing when it lit up "BIG WIN". His big win...$6.15.

The players club is tighter than the slots. It's even tighter than the comps in Vegas for a low roller like myself. I played for about 9 hours. Probably ran about $1000 through the machines. My total comps were $1 in free play. That's it. Playing like that in Louisiana would have earned me a comped meal at their steak house. Which leads me to.......

Sage Steakhouse: I had a reservation and was promptly seated. (Me Party of 1!) A few minutes later the waitress came by with a chilled pitcher of "complimentary" (as she said) water for the table and introduced herself. A few minutes later she returned with a bread basket that consisted of 4 different types of bread and two butter spreads. The breads were all fresh, warm and excellent. The butter spreads were a standard sweet honey/brown sugar infusion and an out of this world sun dried tomato infusion.

I ordered a shrimp cocktail as an appetizer and the 7oz filet cook medium with sides of garlic smashed potatoes and creamed corn. The shrimp cocktail was excellent as it was served on a platter with six colossal size shrimp over a Mexican style cocktail sauce that had bits of chopped avocado included. The filet was a bit overcooked but it was perfectly seasoned and still tender and juicy. Garlic smashed potatoes were excellent as well and the corn....well it was just corn.

To sum it all up.
Hotel Front Desk Staff: Below average
Hotel Room: Above average
Casino: Below Average
Players Program: Way below average
Sage Steakhouse: Top Notch

If I am ever in Eagle Pass unplanned overnight I might go there to eat at Sage and play for an hour or so. For future planned casino trips it's going to be someplace other than the Kickapoo Lucky Eagle Casino.

14  Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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