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“Great stay”

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Hilton Garden Inn Dallas / Duncanville
Ranked #2 of 4 Hotels in Duncanville
Memphis, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay”
Reviewed May 17, 2013

This was a very nice Hilton. The common areas and guest room was clean and fresh. The housekeeping staff was great and always helpful. We ate breakfast in the restaurant each morning of our stay and the food and staff were wonderful. We would definitely stay here again. There was some sort of event with lots of kids and some of them were unsupervised, but that was not the fault of the hotel - their parents should have been more attentive to what they were doing.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Travis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakers84, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, June 4, 2013
Thank you for taking the time to post your comments ! Its truly important to me and my staff to har of your positive comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
United States
1 review
Reviewed May 14, 2013

Pleasant accomdations. Staff very helpfulf and good location for my class, but the surrounding areas were not nice and other than business travel I would not reccomend this spot. My wife accompanied me on the trip and was afraid to leave the hotel on foot while I was in class. There is no shuttle service to take you anywhere either. Arlington is a much nicer area and has much more outside things to do beside stay in your hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, June 26, 2015
We thank you for your business and feedback during your stay. Please come again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lubbock, United States
1 review
Reviewed May 11, 2013

Rooms were very roomy. If you have a family of 4 or more this is the room you want. The living area with the sofa bed was like having a second room for the kids. They also loved it. Customer service was top notch. When they found out we were there for a funeral they had a fruit and cheese tray sent to the room. Awesome people!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paulene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakers84, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, June 4, 2013
Thank you for the kind words and I'm glad our hotel provided a great environment for you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odenton, United States
1 review
Reviewed May 6, 2013

The Front Desk Staff and Maid Service were very nice. There was plenty of parking and the parking lot was well lighted for a late night arrival. The Breakfast buffet was very good with a good food choices.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheilah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgiduncanville, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, June 26, 2015
We thank you for your business and feedback during your stay. Please come again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
1 review
Reviewed April 15, 2013

This was an outstanding crew! We got in 7 pm after walking out of a motel in a nearby town and deciding to travel on and return to THAT same nearby town for a job interview the following morning. It was just by chance we got off the interstate because we were travel weary that we happened upon this hotel we could see the sign and actually came in the "back way" . We were both suffering severe hip pain and had a dinner engagement pressing. We walked in expecting "same old same old" BUT were pleasantly suprised to be greeted by Tim Cartright, He said they certainly did have a room with a clean comfortable King size bed! and Breakfast too boot for an additional 4.00. . . so we took him up on it. We rested a bit and were able to meet our party for dinner and got in to the hotel after dinner, I stopped at the small "pantry" looking for advil PM but there was none, Tim was right there to see what we "NEEDED" since there was none he sent out for some. I WAS so blessed! I explained my husband had an interview for a job the next morning and we REALLY needed to rest. Then it occured to us he really, could use a trim around the ears, but we had left his scissors . . . . BUT Tim loaned us his scissors and we again were grateful! we woke up this morning with a letter under our door wishing us the best on the job interview! We had a wonderful rest, great breakfast , and the interview went wonderfully! THANKS to all the crew at Hilton's garden Inn of Duncanville! We will always try to stay here if the opportunity occurs! but we will always remember how we were treated! We had just spent a night in another BIG NAME hotel in Austin the Saturday night before and it was ok but THIS WAS HEAD AND SHOULDERS above!!! Yall ! KEEP UP THE GOOD WORK!

  • Stayed April 2013, traveled on business
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Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakers84, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, April 16, 2013
WOW , what a nice response !! I'm glad to see Tim WOWED you and provided a warm hospitable eenvironment !! We are certainly here to give you that sense of relief when traveling ,so if your travels bring you back to the area , we will certainly love to have you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
166 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 5, 2013

I stayed at the Hilton Garden Inn for two nights this past week while in town on business. This is your standard Hilton Garden Inn but it's located in an area that is not all that nice. When asked at the front desk if it was ok to walk in the area I was told that it would be better not to go for walk as the area has declined quite a bit (I drove thru the area - that statement made sense). The room itself was standard HGI with a not so comfy bed. That's unusual because they have the Garden Sleep system mattresses (I like them so much that we have one at home) but this one just was not right. The housekeeping was good room service seemed to always leave something off the orders including the silverware on one of the nights. The menu in the restaurant is way too complicated for this type of establishment and thus the dishes don't quite make it to the level they are advertised as. The rate was pretty good and the business center was helpful to have in that everything worked.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakers84, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, April 16, 2013
Thank you for taking the time to complete our guest survey , your type of feedback is critical to the hotel success ! Its guest like you that take the time to provide feeback to myself that continues to allow us to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 5, 2013

Great room and spacious! Traveled w/a 2 yr old and he had plenty of room to play around. Service is great. Breakfast: good food and great choices and staff there were fast and helpful. Great location, off the highway. Restaurants close by as well as a shopping mall

  • Stayed March 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deyanira M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakers84, General Manager at Hilton Garden Inn Dallas / Duncanville, responded to this review, April 16, 2013
I'm glad to see you had a great experience at our property , we truly appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Duncanville

Property: Hilton Garden Inn Dallas / Duncanville
Address: 800 N Main St, Duncanville, TX 75116-2725
Phone Number:
Location: United States > Texas > Duncanville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Duncanville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Duncanville 3*
Number of rooms: 142
Official Description (provided by the hotel):
Hilton Garden Inn Dallas/Duncanville located off I-20 near US-67 is just minutes from downtown Dallas and major area employers like Dallas Auto Auction. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas / Duncanville Hotel Duncanville
Hilton Duncanville
Hilton Garden Inn Duncanville

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