I am a platinum members that travels a lot and stays at many different Holidays Inn. I never write reviews becuase my experience with Holiday Inn is always excellent , except this stay. I checked into my room at 3am and requested a late check out which is 2pm for priorty members. Around 9 am ( 6 hours after I checked in) I was woken up by loud music. I come to find out that the adjacent wall to my room is a conference room that is rented to a church on Sunday morning. The church has loud speakers and I was not able to go back to sleep. I contacted the manager the following week and asked why I was not warned? He was very indifferent to my complaint. I suggested people be warned that Sunday there is loud music. He disagreed with me. I could not believe the way I was treated by the manager. The manager acted like I was taking up his valuable time, he did not care about discussing my problem, he rather had me go complain to Holiday Inn.This is not a typical way Holiday Inn handles complaints. I called the Priorty Deparment and money is being refunded. I would not recommend you stay on a Saturday night on the first 2 floors unless you are going to wake up by 8am, becuase the music will wake you up.
Reason for Visit:Pleasure
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites in Duncanville, Texas features 76 luxurious guest rooms. We are just 15 minutes south of downtown Dallas near the cities of Lancaster, Desoto, Cedar Hill, and Oak Cliff with easy access to Highway 67, Interstate 20, and Interstate 35E.Accommodating business and leisure travelers, our hotel features a complimentary 24-hour business center and fitness room, an indoor whirlpool, guest laundry, and meeting facilities. In addition to our complimentary Express Start hot breakfast bar buffet, all guests will enjoy a microwave, mini-fridge, coffee-maker, large work desk, two phones with data-ports and conference call capabilities, iron and ironing board, free wired and wireless high-speed Internet access, and flat screen cable television with HBO in each guest room.Our hotel is only 30 miles from DFW International Airport, 19 miles from Dallas Love Field, and 5 miles from Dallas Executive Airport. We are also just minutes away from AAFES, Eagle Business & Industrial Park, Redbird Business Park, and Cedar Hill's Uptown Village.Area attractions include the American Airlines Center, West End, JFK Memorial Museum, Dallas Zoo, Dallas World Aquarium, Dallas Convention Center, Fair Park, Joe Pool Lake, and many nearby golf courses, restaurants, and shopping centers.Please contact us today for more information! ... more less
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- Also Known As:
- Holiday Inn Express Suites - Duncanville Hotel Duncanville
- Holiday Inn Duncanville
- Duncanville Holiday Inn