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“Very Restful”

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Best Western Windsor Inn
Ranked #4 of 11 Hotels in Dumas
Certificate of Excellence
Reviewed May 11, 2014 via mobile

Very nice, clean room. Comfortable bed. Receptionist very helpful and friendly. Quiet and peaceful. Like the nice perk of a goody bag when you check in with water, crackers and chips. Would definitely stay here again when in the Dumas area.

Stayed: May 2014
Thank Grandmommy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this reviewResponded May 13, 2014

Thank you for your review. Your feedback is very valuable to us. We look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 - 141 of 175 reviews

Reviewed April 22, 2014

The reception was all I could ask for, bright cheerful helpful desk personal. Very clean and easy to get to rooms. Beds weren't the softest but comfortable. We plan to stop next time we come through this area is the best recommendation I give any hotel.

Room Tip: downstairs is the way to go
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  • Stayed: April 2014, traveled as a couple
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1  Thank ohyeahiwon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this reviewResponded April 23, 2014

Thank you for your review. We appreciate your business and look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

We hade this reservation on Saturday morning, 29 March while we were 500+ miles away after reading about it on Trip Advisor. We just needed a place for 3 adults and 1 child to spend a brief night knowing we would be arriving around midnight.
After a long drive which was compounding by sitting on the highway 4-5miles south of Dumas for quite a while due to a multi-semi truck accident, we arrived tired, stressed and frustrated (and badly needed access to the restrooms.
Doyla, the rudest front desk clerk we have ever encountered was clearly annoyed we interrupted her paper work, proceeded to inquiry us about the actual number of people and refused to honor the rate we got from using Trip Advisor even though the reservation was guaranteed via my credit card. Her reasoning was "I just do what I am told".
She is not only rude about the entire encounter, but has no idea of what customer service is. If this is the type of customer service endorsed and provided by the management of this establishment, then that speaks even louder.
Well management of this motel, if you bother to listen to social media, then let me know what this is going to cost you.
We are in the process of relocating to Texas from Colorado and over the next 3 months will be making 5 round trips. That is 10 nights of business you were going to get that you no longer will. There are plenty of decent hotels in Amarillo.

  • Stayed: March 2014, traveled with family
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Thank FrKJco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this reviewResponded April 3, 2014

We would like to extend our sincerest apology for the inconvenience we may have caused you. I personally looked into this matter regarding your reservation made thru a 3rd party website. The original reservation was indeed made for 2 adults. Upon arrival, however, there were 3 adults in your party. The Hotel Policy is $10.00 per additional guest.The desk clerk was just following Hotel Policy when she charged for additional guests. With regard to the manner at which the desk clerk handled herself, it was also addressed accordingly. Rudeness from my employees is unacceptable. It is our goal to lead the industry in Superior customer service. So I apologize again for the demeaner of my employee.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

Always good to know what to expect when using this hotel. Consistant is all ways. Decent value, staff always helpful, pleasant and remember to give me my snack on check in. Convenient location for truck drivers to have space to park rig and be safe. Would recomend others in the truck driving field to use this facility.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Best Western
Thank Guy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this reviewResponded April 3, 2014

Thank you for taking the time out of your busy schedule to write a review. We appreciate your business and look forward to serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

We stopped Christmas Eve night headed home from a week of skiing. The rates were great and the hotel was clean and in a safe location. The hotel has microwave, coffee pot, iron and refrigerator in the room. The breakfast was very good even for Christmas morning. They have cereal, fruit, hot eggs, biscuits and gravy bacon and sausage.The staff was very warm and friendly even though they were working on the holiday.

Stayed: December 2013, traveled with family
Thank Tlasyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwwindsorinnHR, Front Office Manager at Best Western Windsor Inn, responded to this reviewResponded April 23, 2014

Thank you for taking time out of your busy schedule to review our hotel. Your feedback is very important to us. We have addressed the issue concerning the maids entering a room prior to check out time. This was very helpful to us , as we take pride In providing great customer service. Please come again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

Hotel was very clean and comfortable. Also, had a very nice hot breakfast. Front desk personnel were friendly and caring. Would definitely stay again. Housekeeper tried entering room way prior to checkout. That was a little frustrating.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank BrushMicrotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

Dumas is well placed for our overnight between northern Colorado and Dallas, where we visit relatives. The Best Western is excellent in all respects, AND it is very pet friendly. We usually have our dog with us, and they welcome him. The hot breakfast is also excellent and a requirement for us.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Windsor Inn

Address: 1701 S Dumas Ave, Dumas, TX 79029-5527 (Formerly BEST WESTERN Windsor Inn)
Phone Number:
Location: United States > Texas > Dumas
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Dumas
Price Range: $93 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Windsor Inn 2.5*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Travelocity, Hotels.com, Orbitz, getaroom.com, Hotwire, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Windsor Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Dumas
Dumas Best Western

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