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“Not treated well.”

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Holiday Inn Express Hotel & Suites Dallas South-DeSoto
Ranked #3 of 7 Hotels in DeSoto
Choctaw
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not treated well.”
1 of 5 bubbles Reviewed August 6, 2012

To whom it may concern,

If the staff worked very hard for a year they could become horrible. These brilliant fokes decided that in a small conference room directly in contact with multiple rooms that a full blown wedding and after party equiped with DJ would be a good idea. The rooms were fully booked so the chance of moving from 1 of the 5 rooms directly above the party was not available. When I complained that we couldn't put our baby to bed with all the fictures bouncing around along with the art on the wall and the music so loud that we couldn't hear the TV the smiled and replied "we will see what we can do". An hour later the music had not changed. When I went back down I let them know tomorrow night that I planned to have a party in my room with a few speakers. I was informed if I did that I would be removed from the hotel, I replied "what is the difference it what is going on here". "That is just how it is" was their reply. They then offered $20 dollars off my room, WoW. We couldn't park do to the non guest for the wedding that had taken up all the spots. We tried to relax by the pool for an hour until maybe the party would come to dull roar. Mistake on our part is that is where all the kids for the wedding went when the party started. Again, none were guest. The end result was half off our bill for one night and an eye roll fallowed by a smarmy smile. So if you plan on staying here no that this is something I was told they do 1 or 2 a month there and they usually try and put the wedding party above the conference room for this very reason but they were to booked to move us around. Also, I was on the phone with the front desk for 30 minutes when we got there programing the remote.

I work for a large company in the Oil and Natural Gas field. I am based out of Houston. I have let my company know to never book me in another Holiday Inn express or affiliate again along with our clients and people again.

Room Tip: To whom it may concern, If the staff worked very hard for a year they could become horrible. Thes...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spencer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 3, 2012
Dear Spencer S,

Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites Dallas South-DeSoto. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
    87
    33
    16
    6
    7
See reviews for
58
19
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44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fort Smith, Arkansas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 31, 2012

This hotel is 5 years old (we asked) and still looks new. Very clean, comfortable, friendly desk, and breakfast was good. They have a nice outdoor pool and hot tub.The internet worked fine. We would stay here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shellygirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We are happy to say that our hotel is aging well. We appreciate your kind feedback and look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, Georgia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 31, 2012

We decided to stay here after staying in Killeen, TX for a quicker ride to DFW airport. I wouldn't say our ride was quick getting to the airport but the hotel was great. The rooms are large and spacious and we had the luxury of having a ceiling fan (which you don't usually get at a hotel.) The area has many shops and eateries to keep anyone occupied. The staff is friendly and the hotel is well maintained. If in DeSoto, I would definitely urge you to consider booking here:)

Room Tip: If you are turning into a Holiday Inn junkie like me.....do yourself a favor and sign up for their P...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cenzsami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We love our ceiling fans in every room! We are glad you enjoyed your stay and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed July 11, 2012

I am not one to give such high regard to a chain hotel, but this is a find. Elegant, pristine, professional, quiet, and dedicated to customer service. Unbelieveable value for the money.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajhappy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We are so happy to hear that you loved your stay at our hotel! We look forward to your next visit with us!
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Katy, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 11, 2012

Stayed March 16 and 17th during the USABMX supernationals. Hotel is new and well appointed, with comfortable beds and nice bathroom areas. Lobby was kept clean and well kept and attended by courteous staff. After area crime threated the general area from adjacent locations, This location went above and beyond by having a patrol car on site the ENTIRE weekend to protect the guests and their vehicles. THIS IS WHY WE CHOOSE HOLIDAY INN EXPRESS!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bmxdad_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We are glad to hear you enjoyed your stay at our hotel! The BMX track is just down the street so we look forward to your next visit to the area!
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mid missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed February 21, 2012

The Hotel staff was very nice and helpful.

Room we stayed in was OK, bed was comfortable.

No vending machines and the drink selection was OK.

No premium movie channels and no PPV.

Internet access was OK.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ironmk41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We are happy we could accommodate you during your stay. We have made several improvements since your stay including free HBO. We look forward to seeing you on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
5 of 5 bubbles Reviewed February 13, 2012

Good rooms and even better staff. I stayed here with my company on business trips on several occasions and had great experiences every time

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DallasSouth-DeSoto, General Manager at Holiday Inn Express Hotel & Suites Dallas South-DeSoto, responded to this review, September 8, 2014
We are happy to hear that you enjoyed your stay with us. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dallas South-DeSoto

Property: Holiday Inn Express Hotel & Suites Dallas South-DeSoto
Address: 1310 E Wintergreen Rd, DeSoto, TX 75115-2608
Phone Number:
Location: United States > Texas > DeSoto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in DeSoto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas South-DeSoto 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
New DeSoto hotel offers modern luxury & impeccable service. Welcome to the 100% smoke-free Holiday Inn Express Hotel & Suites, DeSoto, TX. This new hotel is the standard for a premiere setting and service. DeSoto is in an ideal location for all travelers, with downtown Dallas 12 miles away, and Duncanville, Lancaster, Cedar Hill, and Waxahachie, TX, are all nearby.Families will love staying at our DeSoto hotel with easy access to the Dallas Zoo, UNT, Six Flags, Hurricane Harbor, shopping at the new Uptown Village. Sports fans can visit the American Airline Center, the new Cowboy Stadium, Cotton Bowl Ameriquest Field, Texas Motorplex or take a short walk to Grimes Park, home of indoor BMX racing. Business travelers lodging at our DeSoto hotel are just 5 minutes from AAFES, Brenntag, McGraw & Hill, Solar Turbines, Zep Manuf., DIAB Aircraft, Masco, Brascraft and Texas Air Manuf. Our DeSoto hotel offers the convenience of on-site meetings with our 2,900 square feet of meeting space and free Wired/wireless Internet access with the fasted speed in South Dallas. Our 24-hour business center will meet all your business needs.Your DeSoto vacation begins when you hear the gentle sounds of jazz music in our lobby. We want you to enjoy choice amenities like a free hot buffet breakfast and well-equipped fitness center or the courtyard with an outdoor pool and whirlpool and grill. Check our great hotel deals and rates and make your DeSoto hotel reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas South-Desoto
Holiday Inn Desoto
Desoto Holiday Inn

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