Was disappointed with the lack of having any snacks available during Christmas evening and the housekeeping was limited. Ran of of critical supplies and could not get anyone to acknowledge the request. It was snowy and icy and there was no attempt by anyone to clear the entry or parking lot. Trying to get into the hotel and exit was unsafe. Again no one responded to any request for assistance. The breaker went off in the room so no ceiling fan or bathroom light. Again, total lack of response to request for assistance.
I know it was the holiday season but some of the basic requests should have been responded to.
With your 100% satisfaction guarantee - it failed to meet the test. I have stayed in many Hilton properties and have always had great service. Was disappointed with my stay.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton(R) Denton hotel is an all-suite Denton hotel set on beautiful Unicorn Lake and just minutes from many Denton attractions and events, including Texas Motor Speedway, Denton Civic Center, and the University of North Texas. Get complimentary full hot breakfast, complimentary high-speed internet, and an evening manager's reception with a complimentary Evening Social with Beer and Wine every Monday through Thursday evenings. Our hotel spacious suites feature a fully equipped kitchen with full-size refrigerator, coffee-maker, microwave, and dishwasher, Separate living and sleeping areas, and complementary parking. Located within walking distance walking trail, restaurants, bars, and Movie Theater. Perfect for corporate travelers, long-term stays, wedding groups, and family gatherings! ... more less
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