I read a couple of bad reviews and was on guard. In fact everything was just fine. Great room, great breakfast, friendly staff. There were a few small problems that you get with every hotel, but by and large the hotel was just fine. One morning they had biscuits & gravy, the next, cheese omelets, in addition to a huge variety of other breakfast goodies (french toast, waffles, danish, cereals, etc). I didn't use the pool or spa but saw others using them and they seems to be having a good time. I just don't know where the complaints came from.