We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Spot for Family Events at AA Center”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Embassy Suites by Hilton Dallas Love Field
Ranked #30 of 207 Hotels in Dallas
GreenLeadersBronze level
Reviewed May 28, 2013

My 9 year old granddaughter and her friend accompanied me to see an event at AA Center. We choose to stay overnight at Embassy Suites. Was able to swim, have a snack with their Happy Hour, grab a cab to and from vs. parking/traffic, and then grab a snack in the bar area when we returned. The next morning enjoyed breakfast and another swim in the indoor pool. Very spacious, nice rooms and accommodating staff. For those with events or business in the Downtown Area, a great place to stay.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy4baylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded April 11, 2014

Thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (949)
Traveler rating
Traveler type
Time of year
Language

755 - 761 of 949 reviews

Reviewed May 21, 2013

We had three different rooms and the check-in staff gave the first arrivals a hard time even though the third person was on a plane and could not be reached. The staff member at reception (Amber) was too busy counting nickels (I kid you not!) to even look us in the eye while we asked her to call a taxi or the hotel shuttle to take us to graduation. Even though it was graduation weekend at SMU and 2200 students were graduating (and the hotel was recommended by SMU) the hotel had made no accomodations in anticipation that guests would want to take the shuttle to SMU. We were told that the shuttle only runs once an hour on the weekends. The driver was unoccupied and standing right there, with the shuttle outside, but would not take our party of five to SMU "just in case someone called needing the shuttle from the airport." It took dreadful Amber 45 minutes to get us a taxi.
On the other hand, when we were able to take the shuttle to restaurants at other times during our stay, Richard and Jerome were both terrific and hospitable. Other than that, the staff was awful!

Room Tip: The rooms on the upper floors have limited warm water in the showers.
See more room tips
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KimABerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded May 23, 2013

Dear KimABerry,

Thank you for taking time to let us know about your experience. I would like to personally apologize for the experience. Our team strives to provide excellent service provided by caring and attentive team members. I am sorry if that was not the case.

With the SMU graduation, I understand that the Taxi service was very slow. As a service for the graduation we did provide hourly shuttle service to the university, but we still need to ensure our schedule for the Love Field airport. I appreciate your comments and we will be sure to look at this service for improvement in the future.

I am pleased to hear that Jerome and Richard provided you with exceptional service. I will be sure to pass along your thanks to them.

Thank you for your comments, I hope you will stay with us in the future when your travels bring you back to the Dallas area.

Sincerely,
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

NO free internet! The breakfast quality continues to decline. Housekeeping continues to be average with uniorned sheets. Economic corners are being cut, usually using "green" as an excuse. Again, the most anoying feature is to charge anyone, even silver HH members, $10.00 per day for the hotel WiFi.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
2  Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded May 23, 2013

Dear Dan A,

Thank you for your review of your recent stay, I respect your candor. We strive for personalized experience for each of our guests, actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings.

Sincerely,

Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

We recently stayed for a 3rd time at this Embassy Suites, feeling that it is the best location for us in Dallas. We were greeted as Gold card Hilton Honors members and were told at check-in that we had been assigned a corner suite as requested. Unfortunately, the suite assigned to us was definitely not on the corner or even an end... we were in the midst of a huge needlepoint convention. (The ladies with the convention were very nice and their individual exhibits in their rooms were quite interesting).
However, apparently we could not be reassigned to a corner suite as requested. The problem with the suite (529) is the that sofa cushions were quite uncomfortable as they sunk into the sofa so low that one's leg hit the outer frame of the sofa! These cushions need to be replaced.

The beds were comfortable and everything else in the suite was in working order... even the lighting was good... something that's getting harder and harder to find in hotels. We also received two complimentary bottles of water as Hilton Honors members. It's interesting to note, that it appears that complimentary newspapers are no longer being left at the door of Hilton Honors members at Hilton properties... at least this didn't occur in the 3 different hotels in which we stayed during this trip. The papers are available downstairs if one gets there in time before they are all gone.

This hotel's location is excellent. Nearby is an excellent Original Pancake House as well as a La Madeline restaurant and a bit further down the road is a Romano's Macaroni Grill. Even though there are commercial establishments and corporate offices in the area, the overall impression is that one is in an upscale residential area.

We will continue to stay here...we just hope they attend to the very bad sofa cushions as it makes for very uncomfortable seating... not up to Embassy Suites or Hilton standards.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Zell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded May 23, 2013

Dear Zell,

Thank you for your review of your recent experience. I am sorry to hear about the issue with the sofa in your guest suite. I will be sure that all of our rooms are checked and appropriate action is taken. Our team and I strive to provide our guests with an exceptional experience where the guest suites are comfortable and relaxing. I am sorry if that was not the case for your experience.

I am happy to hear that our location was a great fit for you, and that you have become one of our loyal guests. I hope that we see you again for your next trip to the Dallas area so that we can continue to provide you with the great service and experience you have become accustomed to.

Sincerely,
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

Excellent Hotel with free parking underground.Yo can stay the night get up have a free hot breakfast and take the free shuttle to the airport and leave your car in a safe underground parking garage.When you return the hotel picks you up and delivers you back to your waiting car.

Room Tip: 7th floor on the garden side
See more room tips
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bobby f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded April 11, 2014

Thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

A great location when flying into or out of Dallas Love Field. They will keep your car in their parking garage (protected from the weather) while you're gone and provide shuttle service to and from the airport.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThysJones, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded April 11, 2014

Thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

Nice Embassy Suite with a very friendly staff. Rooms are typical for ES being comfortable and quite. Managers special in the evening was pretty sparse compared to other ESs I have stayed at so was pretty disappointed with that. The on property restaurant was pretty good and the complimentary breakfast was excellent.

Room Tip: Don't stay on the top floor, echo from lobby is pretty loud.
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank clloydm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this reviewResponded April 18, 2013

Dear clloydm,

Thank you for completing a review about your recent experience. I am pleased to hear that overall your experience was comfortable. However, I am sorry that we did not exceed your expectations during our complimentary managers reception. We strive to provide light snacks to compliment the beverages that we serve, as both a treat and thank you for choosing our hotel. We have brought up your comments with our staff to help with the improvements we are continually trying to make. Thank you again for your comments.

Sincerely,
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dallas hotels
2 mi away
DoubleTree by Hilton Hotel Dallas - Love Field
3.7 mi away
Embassy Suites by Hilton Dallas - Market Center
6.8 mi away
Embassy Suites by Hilton Dallas - Park Central Area
Show Prices
Show Prices
Show Prices
5.7 mi away
Embassy Suites by Hilton Dallas Near the Galleria
3.1 mi away
La Quinta Inn & Suites Dallas Love Field
4.6 mi away
Magnolia Hotel Dallas-Park Cities
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Dallas Love Field? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Dallas Love Field

Address: 3880 West Northwest Highway, Dallas, TX 75220-5139
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Dallas
#14 Green Hotel in Dallas
#20 Romantic Hotel in Dallas
#38 Business Hotel in Dallas
Price Range: $152 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Dallas Love Field 3*
Number of rooms: 248
Official Description (provided by the hotel):
Centrally located in Dallas, the Embassy Suites Hotel is convenient to the downtown business district, as well as a host of area attractions. Complimentary onsite parking, complimentary shuttle to/from Dallas Love Field Airport, North Park Shopping Center, SMU and local businesses within 5 mile radius - Based on availability. Our guest rooms are two-room suites which include complimetary cooked-to-order breakfast and evening cocktails in the garden atrium. The hotel also features an indoor swimming pool, sauna, steam room, whirlpool, fitness center and outdoor jogging trail. So, whether here for business or pleasure, the Embassy Suites will make each stay one to remember. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Priceline, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Embassy Suites by Hilton Dallas Love Field reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Dallas
Embassy Suites Dallas
Dallas Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing