I am a frequent traveller and former Hilton Diamond member so I've seen lots of their properties. This was about as bad an expereience as I have had in 20 years of travelling. This large, noisy, convention hotel could not get anything right during my stay. The free internet service in my room did not work but I somehow got charged $10/day for it anyway, the drain in the shower was clogged, and bathroom lights didn't work. Finding a concierge to get directions to a local restaurant was a major task and when I found him, he was too busy to help me so I ended up using his pc to locate the restaurant on the internet (at least his network connection worked), and printing the directions myself. The employees were pleasant enough to deal with when I talked to them but didn't seem to have a clue about customer service. The manager gave me a gift certificate for a free night's stay if/when I come back to Dallas. I think I'll give it away to someone I don't like much....
- Official Description (provided by the hotel):
- Welcome to the Hilton Anatole hotel in Dallas, Texas. The Hilton Anatole hotel has defined Dallas and Texas by its sheer magnitude. Located in the heart of Dallas, Hilton Anatole is just minutes from downtown Dallas, and many top Dallas attractions. With 1,606 richly appointed hotel guest rooms and suites, over 600,000 square feet of premier meeting and event space, a priceless art collection, impeccable dining and full-service fitness and spa facilities. Travelers from American presidents to glamorous celebrities and generations of loyal business and leisure hotel guests have experienced the authentic Texas icon for one reason - this Dallas, Texas hotel transcends expectations into legendary experiences. Come start your legendary experience today at the Hilton Anatole hotel - a warm welcome and world of luxury await. ... more less
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- Also Known As:
- Hilton Hotel Dallas
- Hilton Dallas
- Dallas Hilton