You should expect a lot from a full-service Hilton, but my trip to the Hilton Anatole didn't meet typical Hilton standards. I waited more than 25 minutes to register as there was a big line and only 2 folks working the desk (I later learned that it was the first time ever for one of the clerks). I told the new clerk that the manager should have more people than 2 at registration, and he claimed to have called his manager who was unable to help. I went to pick up a friend from the airport, and over an hour later, same 2 people at the desk and another 20 minutes for him to check in. As I am waiting for him I sit in the lobby and notice an old french fry and toothpick between the cushions of the couch. It was late and went to the Media restaurant for dinner. We were immediately seated and then ignored for 10 minutes - decided to eat at the bar to get some service. Next morning in the room (which was fine) I went to make a cup of coffee only to discover housekeeping had placed a new lid on a used cup and put out for my use. Needing to touch up a shirt, I tried to set up the ironing board - but it was broken. I then called down to the desk to let them know the toilet was loose - it wobbled around when you sat on it. As I left for my meeting, I discovered that registration had failed to add parking lot access to my room key and I had to pay with a credit card to get out of the parking lot. Then I had to track down a valet manager to provide a refund and back to the desk to have them correct that mistake. And speaking of parking - $19 a day to park in an outside lot? C'mon!! If I had stayed at the Hilton Garden Inn just down the street, it would have been free to park!
I returned that afternoon with a message that my toilet had been fixed. So, I check it out - it was the same as I left it. So, I had to call again, & a maintenance guy came up to inspect. Yup, its loose. He proceeded to tighten it down and all was good. I asked him why it would be reported that it had been fixed when obviously, no one had touched it? He didn't have an answer.
This whole episode started with a bad experince at the registration counter, and for the next 3 days, all these minor irritants added up to real annoyance. None of this would have been an issue if I was staying at a Hampton Inn, but the Hilton Anatole? You guys are missing the mark here. Next time I will stay elsewhere.
- Official Description (provided by the hotel):
- Welcome to the Hilton Anatole hotel in Dallas, Texas. The Hilton Anatole hotel has defined Dallas and Texas by its sheer magnitude. Located in the heart of Dallas, Hilton Anatole is just minutes from downtown Dallas, and many top Dallas attractions. With 1,606 richly appointed hotel guest rooms and suites, over 600,000 square feet of premier meeting and event space, a priceless art collection, impeccable dining and full-service fitness and spa facilities. Travelers from American presidents to glamorous celebrities and generations of loyal business and leisure hotel guests have experienced the authentic Texas icon for one reason - this Dallas, Texas hotel transcends expectations into legendary experiences. Come start your legendary experience today at the Hilton Anatole hotel - a warm welcome and world of luxury await. ... more less
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- Also Known As:
- Hilton Hotel Dallas
- Hilton Dallas
- Dallas Hilton