One of the best Holiday Inns we have visited. Reception staff excellent, clean room with good facilities especially the good size fridge. Decent pool and gym. Location allowed easy access downtown. RecommendedMore
- Free Wifi
One of the best Holiday Inns we have visited. Reception staff excellent, clean room with good facilities especially the good size fridge. Decent pool and gym. Location allowed easy access downtown. RecommendedMoreShow less
Thank you for taking the time to leave such a complimentary review! We are so pleased to hear that you had an overall positive experience during your stay. Our staff will appreciate your kind comments, for they always strive to provide exceptional customer service. Thank you again for your feedback, we hope to welcome you back for another exceptional stay in the near future!
We booked this hotel because it was close to the Airport. The service at the front counter was great and the bartender at the bar went out of his way to accommodate my mother. The rooms were very comfortable. We got in late so I can not comment on other amenities and we left for out flight before breakfast was served but if you are looking for a hotel close to the airport with comfortable rooms and great service this is the hotel for you.
Hotel is average. Rooms were nice and beds comfortable. I don't like the fact that they charge for breakfast. Other Holiday Inns which are just as nice offer free breakfast. I don't know what makes them so special.
Convenient location to downtown, dining, and airport (Love Field), with free shuttle service. Room was clean, but floor needed repair and carpet needed to be replaced. Update of shower area is also recommended. Staff was friendly, helpful and courteous, as was our shuttle driver. He was punctual and assisted us with our luggage.
Hello Rich H!
Thanks for choosing Holiday Inn and sharing your thoughts! I'm glad you found our location to be convenient and our hotel staff to be accommodating. I'm sorry about the carpet and shower area's condition that prevented you from fully enjoying your stay. Know that I've shared your feedback with upper management who responded with genuine concern that they'd take the necessary upgrades to achieve complete guest satisfaction.
I hope you give us another try in case your travels bring you back to the area!
Booked here last minute on a road trip across America and the Holiday Inn had everything we could ask for- from friendly people on the desk who offered fantastic service and suggestions for places to see and where to eat- to a laundry, free parking and good wifi. Breakfast was a pleasure with many options to choose from and table service for drinks. Would stay here again!
- Easy location to get anywhere in Dallas, by rental car or mass transit
- Free parking
- Free WiFi
- Clean rooms
- Rooms feel a little “tired”
- Because of the layout, all rooms are near the elevator
- Breakfast buffet was subpar for the price
- Gym is a couple ellipticals and some dumbbells
Overall I felt this hotel was “good enough”. It didn’t wow me, but it wasn’t bad either.
Thank you for your complete review of your stay, highlighting not only the bad but also the good points. I am pleased to read that you appreciated our location, parking, cleanliness, and Wi-fi.
I am sorry to learn that our facilities, amenities, and breakfast didn't match your expectations. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. I will definitely share your comment with management to help us improve our services and to continue delivering a good stay experience.
We value you as our guest and hope to get another chance to give you a better experience on your next visit to Dallas.