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“great staff”

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Holiday Inn Dallas Market Center
Ranked #85 of 204 Hotels in Dallas
Sydney
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“great staff”
Reviewed February 19, 2009

The bed was great however the sheets were slightly too small for the bed and kept coming loose. The staff were very helpful and friendly. Internet service/business centre free to use. Very good internet service. Television service very poor, snowy. Analogue service, that may change when the digital service commences in 2009.

The lift was noisy in the corridor. There was no refrigerator.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankRSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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aust78
1 review
Reviewed February 4, 2009

This hotel was the worse hotel I ever stayed at. When arriving to the hotel it is a night mare trying to get into the drive way because of all the construction. All night long hear the noise of the train passing by. The next time I travel to a hotel I will do my research. This hotel is supposed to be a new hotel, WRONG!! it is a renovated Days Inn. Do not stay here!!!! You will regret it.

  • Liked — Nothing
  • Disliked — nothing
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
Helpful?
Thank aust78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI_DMC, Manager at Holiday Inn Dallas Market Center, responded to this review, April 3, 2009
Dear Mr. and/or Ms. Aust78,
Thank you for your feedback. We are very fortunate because much of the construction has moved further south of the hotel and the construction will be completed in May of 2009. We currently have a clear shot to I-35E on Market Center Blvd. We are centrally located to Downtown and the train; but we use double pane windows to dampen the noise.
The hotel was closed down for two years for major renovation to become a Holiday Inn. We wear the new relaunched Holiday Inn logo proudly and strive to be a great hotel guests love.
Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dallas hotels

Massachusetts
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 4, 2009

Hotel stay was pleasant, the room and bathroom were clean, the location- convenient short drive to downtown Dallas. Staff was nice. We would definitely recommend it !

  • Liked — Clean
  • Disliked — Train noise
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank attachphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
1 review
Reviewed December 4, 2008

The rooms were very nice, the staff was friendly, helpful and courteous. Everything that we requested was given prompted attention. All areas were clean and functioning properly and the security was visable which made me feel safe. For the price of the hotel, it is well worth it.

  • Stayed November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank LouisianaSnowflakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin, texas
1 review
Reviewed October 14, 2008

We stayed in a King Suite on the weekend of a huge college football game and car show. October 10-12 2008. We were very late checking in, so I called ahead and spoke with a nice lady named allison who was able to check me in over the phone so I didn't have to worry about it when we got to the desk. Check in was at 3 and we didn't arrive until about 10 or 11 at night. We arrived and allison had told me to present my card to the desk and they'll take care of me as I did what I was told, the man there swore he didnt see my name in the system and made me feel a little dumb for not mentioning the fact that I had already been checked in and that I just needed my room keys. He had borderline attitude, but I was up working since very early morning and did not want to deal with him so I just let it slide. Staff needs to be happy at all times. The problem was quickly solved though.

There is a bit of construction going on right now in that area, so be careful.

The room was a little less than what I expected for the price. The televisions were nice and the room was spacious. Everything was clean. I think they could have chosen a color other than brown for a bathroom. It came off a little dirty but it wasn't. I dont like the fact that whoever will be next in the room will eventually see that their maintenance person stuffed a cardboard piece in the shower handle to hold the screw in. It was soggy by the time we checked out so someone will have to deal with a water leak soon.

If you are in town on a big event weekend, I suggest getting a suite and requesting or bringing ear plugs. After very long work days, I had to hear shouting from the football fans across the halls. We were in the corner so we were grateful for that. Again, too tired to mention it to staff.

We ordered breakfast to the room which was about 8 dollars per person and we appreciated that they offered milk and juice along with eggs cooked as you like them with potatoes fried in bell and red peppers. Very tasty and filling for the price. I requested a 930am delivery and they were right on time. I was very impressed.

We also had phone troubles and my husband called the front desk for help and said he would go down there to make the call, but before he could get out the door, room service was knocking on our door to help him. Also very impressed. I wish I could have gotten his name and I wish we carried cash, otherwise we would have given him a tip for being so patient, professional, and courteous. A great man, whoever he was.

The only negative part of our trip was the morning of checkout. We were getting ready to shower and it was about 10am when we hear three knocks on the door and all of a sudden the door opens. I am naked at this point and have to run to the bathroom because I felt like they were trying to come in the room. We heard no "room service" or anything like that. Our bill, along with another person's bill was then slid under the door. We travel quite a bit and this is the first time this has happened. usually, they will just slide it under the door. What happened was unacceptable. I highly suggest management has a serious talk with their staff about entering rooms because I know alot of people including ourselves, who travel with handguns legally. Announce yourself when you knock. That was all we ask.

My husband spoke with someone from the front desk to save a space for us for our car but the message was never delivered to the next shift so when we got to the hotel room at around midnight no one knew about our reserved space. So the nice security guard walked my husband outside to show him his car and told him he would park him under the security camera overnight. That man was very helpful and considerate to our needs.

The lady at the check out desk heard about our experience and though I didnt feel it was necessary, she deducted a night's stay from the visit. Im the type of person who doesnt ask for discounts. If there is a problem, just dont let it happen again. She was very very understanding and sincere and whoever she was, we appreciate it. The thing that stood out was the fact that while we were explaining ourselves, she never once looked away, she kept her eye contact, and she let us talk before she put her opinion in.

Even though the bad stuff happened, the lady at check out kind of wrapped up our total feelings of the place. She left a lasting positive impression on us because she made us feel like we werent taking up her time. We usually stay at higher end hotels, so we expect great service. For the money, this hotel met and even exceeded some of our expectations. This is a great place to sleep with soft sheets and even nice artwork on the walls.

  • Liked — The sheets were very soft and the bed was medium-firm
  • Disliked — the confusion and miscommunication between shifts to accomodate us.
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank imesra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 11, 2008

This hotel has been on Harry Hines Blvd. a long long time, but has been a Holiday Inn for a comparatively short time, and has recently been remodeled and refurbished. Rooms are very attractive and have great beds. Everything is fresh, inclluding the small bathrooms with nice new fixtures. And the price is good. However, the staffing leaves a lot to be desired. Check-in was performed by a very friendly but inexperienced clerk who confused my home address as shown in the computer from the reservation with my birthplace listed in my passport and asked a bunch of silly questions. Then we went up to the room and encountered an overpowering sewage odor that even permiated the room. The room featured a great HDTV, but there was no remote. A second call to the desk got a snotty retort (Hey, she's going room to room to find you one, okay???). When "she" did bring the remote it didn't have batteries in it. A third call brought to the door the looming big tall source of the previous snotty remark, self-described as the duty manager, who was more agressively hostile than any clerk I've ever encountered anywhere. He tried to barge into the room to personnally test the remote, the implied presumtion being that I was either too addled to operate it or just someone who wanted to hassle staff. Neither was the case, though I am technically skilled enough to check remote control devices for batteries before giving them to someone else!

Breakfast was fair but overpriced for the minimal selection. The restaurant manager was the only server and he seemed to be run ragged. Sunday morning checkout required a substantial wait and the very kind housekeeping manager to come and help get all the luggage downstairs since there was no bellman on duty. The friendly but inexperienced desk clerk was back on duty and I gently suggested that he NOT chew gum while dealing with customers.

There are worse places but there are also better.

  • Liked — comfortable beds
  • Disliked — sewage odor and rude staff
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desertdenizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 2, 2008

The hotel was good.

Staff was very helpful and the price versus room quality was above average.

I wasn't expecting the quality that I got from what I paid, but having book the room with a special offer, made a big difference, and it explains what I got such nice room for less expensive amount.

The only complain will be the internet wireless service that they claim to offer for free...I expended the complete stay trying to get someone to get it fixed for me. It just works for 1 night.

They couldn't provide me with a network cable, nor didn't pay too much attention to my request.

NOTE: This hotel is in fronf of the Rail Service and if you are planning to stay during business days, please be aware that you will hear the train passing by...

  • Liked — Room
  • Disliked — Location
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DracoUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dallas Market Center

Property: Holiday Inn Dallas Market Center
Address: 4500 Harry Hines Blvd, Dallas, TX 75219-1717 (Formerly "Days Inn")
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 204 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dallas Market Center 3*
Number of rooms: 200
Official Description (provided by the hotel):
Experience an unforgettable stay in the new Holiday Inn-Market Center Dallas, the preferred choice of hotels in downtown Dallas, Texas. Enjoy swift, convenient access from Love Field Airport, the Dallas Market Center, and other attractions with our complimentary shuttle service, serving a three-mile radius upon availability. Discover our ideal location amid top attractions including Victory Park, American Airlines Center, SMU, and Dallas Convention Center.Indulge yourself and relax in our richly-appointed rooms and suites, equally equipped for business and pleasure. Satisfy every diner s craving at Kem s Restaurant, or stop by for a quick drink at our sports lounge. Recharge at The Greenbeanery, our new signature coffee bar. Traveling with little ones? Here, Kids Stay and Eat Free, making us a perfect choice for family vacations. In town for business? Take advantage of free high-speed Internet and our convenience to numerous offices in the downtown area.Discover the many ways that the Holiday Inn Market Center sets the standard of comfort and value for Dallas hotels. Take a refreshing dip in our outdoor pool or simply enjoy the sun. (April 1-Oct. 31) Bring energy and creativity to your next meeting or event within our 1,640 square feet of well appointed space equipped with state-of-the-art audiovisual services and high-speed Internet access and take your gathering to the next level.For work and play alike, Relax, it s the Holiday Inn Market Center Dallas. ... more   less 
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Also Known As:
Holiday Inn Dallas Market Hotel Dallas
Dallas Holiday Inn

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