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“Nice Hotel, great shopping”

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The Westin Galleria Dallas
Ranked #7 of 201 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice Hotel, great shopping”
4 of 5 bubbles Reviewed February 27, 2014 via mobile

Good customer service, and very comfy beds. Great location for everything, and a wonderful shopping mall. Fitness centre very clean and with lots of equipment. Breakfast good, but the waiting staff could be friendlier in the restaurant. I will definitely return.

Stayed February 2014, traveled on business
Helpful?
Thank Denise2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 6, 2014
Hi Denise2104,
I appreciate you taking the time to review your recent stay with us at The Westin Galleria Dallas. We are so pleased to hear you had a pleasant overall experience with us. Although you encountered a minor service setback in our restaurant, we appreciate you letting us know so we can connect with them and are glad it did not affect your overall stay. We look forward to welcoming you back!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,166 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
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English first
Tulsa, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

My husband and I decided to get away to Dallas for our anniversary. We stayed two days in the Westin Galleria and had a wonderful time. We were surprised with champagne and chocolate-covered strawberries in our room the first night there. Thank you, all at the Westin Galleria!

The bed was comfortable and every employee with whom we interacted was friendly and professional; I look forward to staying again soon.

I also enjoyed the food at the Grand Lux Cafe which is next to the Westin Galleria. The warm goat cheese salad was incredible.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Kimbers72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 6, 2014
Hi Kimbers72,
Thank you so much for the kind feedback of your recent stay with us at The Westin Galleria Dallas. I'm so glad you and your husband were able to enjoy a memorable experience with us to celebrate your wedding anniversary. Congratulations! We are so glad you could get away and enjoy all that our property has to offer, and we look forward to welcoming you back to The Westin Galleria Dallas in your future travels!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
157 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 16, 2014 via mobile

They are doing some renovations but they definitely take care of you. The room upgrade offers are good but go early for breakfast. The rooms are great but no listing of the TV stains so you spend a lot of time searching. Valet parking is very convenient but the rates keep going up

Stayed February 2014, traveled with friends
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 19, 2014
Hi Michael H,
Thank you for your feedback. I'm so glad to hear that the construction of our front drive resurfacing project did not cause you any unrest while you were with us. I'm sorry the TV channel list was not in a location where you could find it, but next time during your stay call down to our front desk and they'll be happy to assist you. We look forward to welcoming you back soon!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stone, United Kingdom
Level Contributor
225 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

Friendly meet and greet valet parking. Friendly and helpful front desk. Good rooms. Good club level facilities. Great location in a shopping mall with a large choice of restaurants. Would fully recommend.

Stayed February 2014, traveled with friends
Helpful?
Thank Racingjohn789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 19, 2014
Hi Racingjohn789,
Thank you so much for reviewing your recent stay with us at The Westin Galleria Dallas. We are so pleased to hear you had a fantastic experience with us. Come back and see us again soon!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed February 12, 2014 via mobile

I've stayed in this Starwood property many times in 2013 and this is my first time returning this year. The biggest disappointment came from the breakfast from room service. I ordered am omelette with cheese, tomatoe, and arugula. It arrived cold and hard -- not fluffy, airy and light like a good omelette. If I didn't have to leave to catch my flight I would have reordered. About an hour after I finished eating the omelette I was in the bathroom with a very upset stomach. Definitely will not return here on my next trip to Dallas.

Stayed February 2014, traveled on business
Helpful?
2 Thank Travelotely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 19, 2014
Hi Travelotely,
Thank you for providing feedback of your recent stay with us. We are sorry to hear that your omelot did not turn out as you hoped it would be as guests normally rave about our food. As we always strive to exceed our guests expectations, I wish you had had the opportunity to reach out to our restaurant so they could redo your order and make things right. Although your stay was not as pleasant as you deserved, I appreciate you informing us of the issue you encountered and we will connect with our management team regarding necessary improvements. If given the opportunity, we hope to have you back with us in your future travels.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 31, 2014

Pros: SPG Concierge floor sky room. Separation of bath to the left and bed to the right with breezeway. Very clean room. Quiet. Comfortable. Bed was super soft. Lot's of pillows. Large bathroom and deep soaking tub with cute little bath tiles throughout. Separate shower has a pleasant waterfall. Decor was updated. Ambient lighting was really nice. Hors d'oeuvres were very good and so was the breakfast. Club floor staff was great.

Iffy: The sky room had a very strange glass door in the entry way which apparently use to lead to this balcony ledge outside but the door is now sealed. The five or so foot ledge outside our window did not allow us to see much below the sky (hint: skyroom). I wish the breakfast on the Club floor had some other protein other than oatmeal and eggs.

Cons: There were a few tiles missing in the bathroom around the tub.

Check in was slow and I did not get recognized as an SPG member nor did I get any information about what type of room I had booked etc.

The Oceanaire restaurant is fabulous and I am not a fan of seafood!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caramy5029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 6, 2014
Hi caramy5029,
Thank you for your feedback on your recent stay with us at The Westin Galleria Dallas. Although you enjoyed your overall stay on our SPG floor, we're sorry for the few minor setbacks you encountered. However, we appreciate your feedback and will connect with our operations team so they can consider future adjustments and also ensure our front desk is aware of SPG guest recognition. We look forward to welcoming you back on your future trips to Dallas.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 31, 2014

I stayed here for a conference. The facility is beautiful, comfortable, and well located. The attached mall and restaurants offer several excellent dining choices in a variety of price ranges. The staff was polite and helpful and the room was very comfortable, with a good work space and free internet. Highly recommended.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 6, 2014
Hi Carl C,
Thank you for providing a review of your recent stay with us at The Westin Galleria Dallas. We are so pleased to hear that our property, staff and amenities exceeded your expectations while you were with us this January. We look forward to welcoming you back!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Galleria Dallas

Property: The Westin Galleria Dallas
Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Dallas
#6 Green Hotel in Dallas
#6 Luxury Hotel in Dallas
#8 Business Hotel in Dallas
#11 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
Reservation Options:
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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