We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb Facility in a Central Location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Westin Galleria Dallas
Ranked #6 of 204 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
Bangkok, Thailand
Level 6 Contributor
219 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Superb Facility in a Central Location”
Reviewed September 3, 2013

We recently stayed at the Westin Galleria for a long weekend and found the facility to be first class all around. From the spacious rooms to the friendly staff and location it was an excellent experience. If you do not want to use valet parking you can park for free in the underground parking garage which is a five minute walk from the hotel entrance. The hotel connects to the Galleria Mall which has every store you can imagine. The complex has a series of restaurants that should suit all tastes. We were in Dallas for a family affair and the hotel provided a very attractive rate. We will stay at the Westin the next time we are in Dallas.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColonelBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, September 4, 2013
Hi ColonelBangkok,
We are so pleased you and your family had such a memorable stay with us at The Westin Galleria Dallas for your weekend getaway. Our prime location within the Galleria Dallas shopping center complex makes getting in some retail therapy and top notch dining very easy so I'm so glad you were able to take advantage of all that our surrounding area has to offer. Thank you again for reviewing your stay with us, and we look forward to welcoming you back on your next trip to Dallas!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,204 reviews from our community

Traveler rating
    702
    359
    80
    34
    29
See reviews for
253
226
51
525
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tyler, Texas
Level 6 Contributor
426 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed September 1, 2013 via mobile

My mother had a medical situation as a guest in this hotel. I called the duty manager to check on her. We sent her to the hospital via ambulance while I was on the phone over 100 miles away. The hotel staff from the GM to the parking attendant had a hand in helping. When I arrived the following day to vacate my mother's room, I could not believe how many of the staff knew my mother's name as well as my name. The staff could not have been more caring. While in the hospital with my mother, I received phone calls from the general manager and the director of security to check on my mom's status. Upon arrival at my mom's home, she received a get well card signed by everyone (20+ people) involved in her stay. BTW, the room was extremely nice. This place is wonderful!!

Stayed August 2013, traveled with family
Helpful?
Thank rhpatt29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, September 4, 2013
Hi rhpatt29,
Thank you for your review of The Westin Galleria Dallas. We are so glad to hear that your mother is ok and has a clean bill of health. We look forward to welcoming you both back in your upcoming trips to Dallas!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level 5 Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 27, 2013

We met in Dallas for a short family reunion and to celebrate my oldest grandson's 24th birthday. I booked 2 rooms, for 4 adults and 1 child. The rooms are spacious, with very up-to-date amenities (service bar, safe, flat screen TV's). Even though my room was "prepaid" through a discounter, I was treated as if I had booked the presidential suite. During the afternoon there was free lemon-ade and cupcakes for guests in the lobby. This hotel is part of a large shopping complex where there are endless opportunities for retail therapy and eating. A restaurant next door allowed us to sit in the bar area and play a card game for hours (and it was a very upscale dinner restaurant). Again, impeccable service. The beds at this hotel and so comfortable, and each room has a great window-seat which overlooks the Dallas panorama. One of my party insisted on sleeping there, just so they could look out the window all night. Every person on the staff we encountered on our stay was very friendly and showed they wanted to give you the best service possible. Excellent place, excellent service.

Room Tip: I don't if there is such a thing as a bad room in this hotel. My room was right off the elevato...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, September 3, 2013
Hi LyndaD3,
We appreciate your recent review of your stay with us at The Westin Galleria Dallas. I'm so glad that our property met your needs and that our service exceeded your expectations. We look forward to welcoming you back again soon!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
300 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed August 27, 2013 via mobile

The bed is the best anywhere. The walk in shower is terrific. Front desk very helpful. Oceanside Seafood attached to hotel- terrific! Gorgeous hotel connected to Galleria Mall. Even better. Stayed here five times and always love it. One minor picky issue- no plug outlets near bed and have to charge cell phone on desk. Not good when you receive a late night call. Can we install a power outlet? Regardless, perfect place to stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rickybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, September 3, 2013
Hi rickybob,
Thank you so much for reviewing your recent stay with us at The Westin Galleria Dallas. It's so nice to hear that you had such a pleasant stay with us and that you were able to enjoy the many amenities we offer on property. We look forward to having you back with us soon!

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodway, Texas
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 19, 2013

On a spur-of-the-moment "getaway", this hotel was booked to compliment the rest of the weekend's activities. The room was immaculate upon entrance, boasting modern yet tasteful decor. The amenities were less than desirable - minimal towels in the bathroom, barely and toilet tissue left, and no extra blankets (as most hotels provide). Later in the evening, after enjoying a palate-pleasing meal at the Oceannaire Seafood Room, we returned to the room, only to discover there was no microwave, and the fridge was stocked with "you touch it, you pay for it" "snacks". Later in the evening, a phone call to the front desk was placed in regards to the closest 24 hour urgent care center (tricky Texas allergies and such) - we were given a location in nearby Las Colinas, only to discover upon arrival, that it had closed 5 hours prior!!!

To cap off the one-night stay, the phone in the room did not work, this making it incredibly difficult to order room service. Reaching the front desk by cell, we were passed around to 4 different individuals, none of whom had a clue what was going on. We were finally able to rectify the situation ourselves.

If you are in the area to partake in shopping or skating at the Galleria, or have a young one whom may be particularly fond of the American Girl franchise, this is the perfect hotel for you. If neither of these suit your needs, I would find another hotel which offers a little more for the price.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Old-World-Traveler15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 22, 2013
Hi Old-World-Traveler15,
Thank you for your reviewing your recent stay with us. As we always strive to exceed our guests' expectations and create a memorable experience, we are so sorry to hear that certain elements of your stay were less than satisfactory. However, we do appreciate you informing us of those items you mentioned as we will connect with our operations team and front desk director to align necessary improvements.

We truly value your loyalty to our Starwood Preferred Guest program and would love to have you back with us again in the future if given the opportunity. Thank you again for your feedback.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Texas
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 13, 2013 via mobile

We only stayed one night but it was great. We did not have a reservation but it was a week day. So my husband went to check in and she said it would be 229.00, the he asked if they gave a military discount. She said she could not give us one but there was a mgr. standing next to her and he said yes you can and it would be 113.00. Thanks! So we had dinner in the sea food Restaurant in the lobby, yummy..... It was a great time, the only thing is that if you ask for a military discount the person at the front desk should be able to do it or ask a mgr and not just say NO.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeborahGould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 16, 2013
Hi DeborahGould,
We are always happy to offer our military discount based upon space availability and with property military identification provided at check in. It's so nice to hear that you had an enjoyable overall stay with us, and we apologize that you encountered a brief hold up at check-in upon your arrival. We look forward to having you back with us again in the future.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 6 Contributor
238 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed August 8, 2013

Susan made my stay. She scored a reservation at a difficult to book restaurant, arranged for a car and driver and made our trip a great success.

This is a Westin, so you know the formula. Everything is clean and comfortable.

We came to shop. While the Galleria is very nice, Northpark Mall had more stores to suit my wife and daughter.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 16, 2013
Hi JPax,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. Susan, our concierge, is an absolute delight and we will certainly pass along your kind comments to her so she is aware. We look forward to welcoming you back again on your next trip to Dallas.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dallas hotels
Downtown Dallas
Omni Dallas Hotel
Omni Dallas Hotel
#5 of 204 in Dallas
6,669 reviews
The Fairmont Dallas
#18 of 204 in Dallas
1,989 reviews
Show Prices
Show Prices
Show Prices
Hilton Anatole
#35 of 204 in Dallas
3,453 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Galleria Dallas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Galleria Dallas

Property: The Westin Galleria Dallas
Address: 13340 Dallas Pkwy, Dallas, TX 75240-6603
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Dallas
#6 Family Hotel in Dallas
#6 Green Hotel in Dallas
#8 Business Hotel in Dallas
#11 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Hotels.com, Priceline, Booking.com, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly, HotelsforEveryone and HotelsClick so you can book your The Westin Galleria Dallas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing