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“It's A Bigger Room In Texas”

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The Westin Galleria Dallas
Ranked #7 of 201 Hotels in Dallas
Certificate of Excellence
GreenLeadersSilver level
Kelowna
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It's A Bigger Room In Texas”
4 of 5 bubbles Reviewed February 1, 2013

I recently stayed at the Westin Galleria for three nights while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation.

Room Tip: HIgher floors have less traffic noise.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KelownaRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 4, 2013
Hi KelownaRon,
Thank you for your feedback. It is so nice to hear that our team was able to make you feel so welcome as one of our special lifetime Gold status SPG guests. We truly value your loyalty to Starwood Hotels & Resorts and we look forward to having you back with us again in your future travels!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,166 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (248)
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English first
New York City, New York
Level Contributor
105 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

This is an awesome hotel. The hotel is big as well as the rooms. Check in was fast and easy. Staff is pleasent and rooms service is awesome. Hotel is connected to the mall with all the popular stores and many restaurants. Room was cleaned daily. One slight issue was that the hotel held an enormous amount on my credit card (more that room total) for incidential fees. It was returned after checkout about a week later. The parking is expensive with little space...So I found something around the mall in a safe place. This hotel is located across from highway. Nice hotel.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissFrequentFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi MissFrequentFlyer,
Thank you for your feedback. We look forward to having you back with us again!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Stayed here for 5 days and this hotel is first class. Rooms were modern and great, bed was excellent and the service was awesome. My only beef like with the rest of expensive hotels is the fact that I had to pay for wifi. I believe it was $15/day and and when you pay as much as you do for the room internet should be included but that is my personal opinion. Overall you will not go wrong if you stay here and you'll want to come back in all honesty.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brownspare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi brownspare,
Thank you for your review. We're pleased to hear that you had such an enjoyable overall stay with us at The Westin Galleria Dallas. We are sorry our WiFi Internet cost of $9.95 per day was not what you hoped it would be, but please keep in mind for your next stay with us that we do offer complimentary Internet in our restaurant, The Second Floor Bistro - Bar, and also in our hotel lobby. We look forward to having you back with us again!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 25, 2013

I am very disheartened that I took my daughter on a wholesome birthday trip to the American girl store and stayed at the Westin Galleria with the American girl package and my daughter was exposed to an inappropriate picture. In our bathroom was a picture of a young boy swinging over a river in his white underwear with his legs wide open. I have no issue with art or artistic representation but my daughter didn't need to be exposed to it. When I contacted the hotel I was told this picture is in one of every eight rooms, and they are going to put a plaque stating the artists point of view. They also stated he gets a complaint every six months about this photo. So obviously I am not the only one who finds it inappropriate for children to see. Very saddened.

Room Tip: If you decide to stay here you may want to ask for the room without the the boy in his u dear wear i...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

The Westin Galleria Dallas was from the minute we arrived to the second we checked out! The service was excellent and they were always helpful, asking if we needed anything whenever we walked through the lobby! They had some type of ball there one of the nights that we were there and it was packed with people but they made sure the guests of the hotel were not inconvenienced in any way! With Direct access to the Galleria you almost never have to leave the hotel unless you really want to! You will not go wrong with this hotel no mater what the occasion may be!!!!

Room Tip: Become a Westin Preferred Guest Member for special perks before booking!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QDOGG8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi QDOGG8,
We appreciate your feedback regarding your recent stay with us at The Westin Galleria Dallas. It's so nice to hear that you had such an excellent experience, and we look forward to having you back with us in your future travels. Thank you again for your review!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

I stayed here recently for a business conference and then stayed over for the weekend for pleasure. The location is great. The conference food was fabulous. The parking is free but there is no elevator access from the garage to the hotel, which means you have to deliver your baggage to the door and then park your car or schlep the bags up the stairs. The food in the 2nd Floor restaurant was overpriced for the quality, but there are other food options in the Galleria. On Friday, tons of little girls in pink showed up with their families and I heard that was because this Westin offers an American Girl doll package complete with a bed for the doll. On Saturday night there was a fancy Black Tie gala and they didn't have enough staff to park the cars or retrieve the cars. There is a workout area but no hot tub or sauna which I think is strange for a hotel this size. It was nice for the price and if you like shopping in the mall, it's perfect.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scubasusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, January 25, 2013
Hi Scubasusie,
Thank you for your feedback. We are pleased you enjoyed your overall stay with us and were able to take advantage of our excellent location within the Galleria Dallas shopping center complex. The comments you gave us are very helpful as we look forward to make any updates and improvements. We look forward to having you back with us again.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Stayed at The westin during Market week and was amazed at the price
received fir this four star horel. It is uber modern as many hotels have become. The service was above reproach. Loved access thru to the Galleria without leaving the hotel and the many food venues.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, January 25, 2013
Hi asforme,
Thank you for your comments regarding your recent stay with us at The Westin Galleria Dallas. We are so glad to hear that the level of service you received from our team here exceeded your expectations. We look forward to having you back with us again on your next trip to Dallas.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Galleria Dallas

Property: The Westin Galleria Dallas
Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Dallas
#6 Family Hotel in Dallas
#6 Green Hotel in Dallas
#8 Business Hotel in Dallas
#11 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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