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The Westin Galleria Dallas
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Reviews (1,294)
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988 - 993 of 1,294 reviews
Reviewed November 4, 2012

This is a very good location for those wanting to shop at the Galleria. The hotel was redone a few years ago, top to bottom. The look of the rooms are nice. We had a deluxe king on the 9th floor. No tub, but a nice large shower. I was surprised by the tv...it seemed small for the room. I have stayed at other places in small rooms with larger tv's. The biggest complaint was the bed. Too hard and you could feel the springs on the side and top. The ac would not cool the room past 68, this was a problem as the conforter was very heavy and keep you very warm. It landed up on the floor, as it was too much. I did like the layout of the room. The window shades and curtains did a nice job.

Stayed: November 2012, traveled as a couple
Thank txjmorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this reviewResponded December 18, 2012

Hi txjmorr,
Thank you for your comments. Although your bed was not as satisfactory as you had hoped it would be, we are pleased to hear that it did not affect the overall outcome of your stay with us. However, we will connect with our management team on how we may improve this issue in the future.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

Came in for a day for meetings and to shop. Shopping clearly is superb with Nordstrom and other fine stores in mall but this hotel leaves a lot to be desired. Hotel public areas/Rooms are dated, very noisy AC/bathroom fans and very small.

Downstairs restaurant is awful...food is equivalent to a late night Waffle House.

Room Tip: Try another hotel
  • Stayed: August 2012, traveled on business
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1  Thank 300nitesayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this reviewResponded December 18, 2012

Hi 300nitesayear,

We are so pleased to know that we exceeded your expectations. We look forward to having you back with us again soon!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

Spent a weekend getaway here. Had a nice 12th floor corner room - though the view consisted mostly of the roof of the Galleria mall but that was fine with me. The room was clean and spacious and comfortable. The staff was friendly and the hotel was in a great location to get to the destinations I planned to visit.The parking rates seemed a little much for a suburban location but that's a minor quibble.

  • Stayed: October 2012, traveled solo
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Thank TravelinMan612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this reviewResponded December 18, 2012

Hi Traveler1966_MI,
Thank you for reviewing your recent stay with us. We are so pleased to know that we exceeded your expectations, and we look forward to having you back with us in the future!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

Stayed at the WGD for a business meeting over the weekend. Very nice facilities. Room was nice, although even though I am a SPG, I was not on the SPG guest floors. My room faced the front and the highway, so was somewhat noisy

Hotel food was good, even at buffets during the meeting. Conveniently attached to the mall made for a nice excursion one evening.

Would stay again at this hotel, but request a different room away from highway.

Stayed: October 2012, traveled on business
Thank Traveler1966_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this reviewResponded December 18, 2012

Hi Traveler1966_MI,
We appreciate your feedback. Thank you for your loyalty as an SPG member, and we are always happy to try and accommodate as much as possible when our occupancy allows. We eagerly await having you back with us again in the future.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas


Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2012

Was my second time staying here. Great lounge for SPG guests and location couldn't be better - right next to the mall so just in case you forget anything or want to try out restaurants. Great for business and personal. Rooms are very modern and clean. Staff is friendly too. Only thing is parking rates seem a little bit high but otherwise everything was great.

  • Stayed: October 2012, traveled on business
    • Value
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Thank ChinaGuy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this reviewResponded December 18, 2012

Hi ChinaGuy14,
We are so pleased to know that we exceeded your expectations. We look forward to having you back with us again soon!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Specialist
The Westin Galleria Dallas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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