Let me first say that I chose this hotel based on all the lovely reviews. Ultimately, I was disappointed with my stay. Check-in should have been my first clue.
Strike one. The hotel was busy, but not excessively so, and I drove up and waited for valet (which I was going to decline) & bell service (which I wanted). Not getting either, I went to check-in, only to be stopped and told to move my car since I was not using valet. My husband circled as I checked in.
Strike two. Check-in went slowly, although there were more employees than guests. More than once I was told to go to left for the guest elevator, which was to MY right. I was never offered bell service, nor courtesy water, nor an orientation to the hotel. The clerk gave me a key, literally said "Here."
Strike three. The room. Acceptable for one night at a Holiday Inn near an interstate. Gosh awful for a Westin. Lamp shades were stained. The carpet was coming up at the baseboards. The ottoman was damaged. The bathroom lacked ventilation and was hot & stuffy. The bedding set off my allergies. The clock radio went off at midnight. Ten dollars for 2-bar wireless. And the noise from the interstate was non-stop.
We intended to stay several days. We didn't. We checked out early & checked in elsewhere.
I don't recommend & I won't be back.
- Official Description (provided by the hotel):
- The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more less
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- Also Known As:
- The Westin Galleria Dallas Hotel Dallas
- Westin Galleria Dallas
- Westin Dallas
- Dallas Westin