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“Good Value”

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The Grand Hotel Dallas
Ranked #11 of 24 Dallas B&B and Inns
houston
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good Value”
Reviewed March 16, 2014

I was very apprehensive about this hotel after reading several reviews. We had to change plans suddenly when friends with whom we were supposed to stay over the weekend had a family emergency, so were limited in choices.. Let's be frank - this is a $44/night hotel so do not expect the Ritz Carlton. Nevertheless, we found the room to be clean, the sheets and towels were clean and changed after the first night. The room was standard size with 2 double beds, flat screen TV, mini-fridge, microwave and granite counter in bathroom. The room appeared to be freshly painted, and workers were working on the halls. There is also free parking, free wi fi, swimming pool which appeared to be maintained, and a computer in the small lobby where you can print out boarding passes. Service was a bit sketchy - the receptionist who checked us in was very friendly; however, another whom we had to ask questions was rather rude. Probably some customer service training would be useful. About the location, it is not in a bad part of town - there is a La Quinta next door, a Wyndam in the back and stores on the other side. It is also centrally located to downtown Dallas, DFW, and Ft. Worth. Overall, it's not the best hotel but for the money, it's fine for a night or two.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kh19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
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English first
Goodyear, Arizona
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 12, 2014

Our family of 5 checked into this hotel on 3/11/2014 at 2:00pm and has planned to stay 3 nights. At around 9:00pm the manager came to our room with a notice that the hotel would have no running water on 3/12/2014 from 7:00am - 8:00pm. We immediately went to the front desk and requested to checkout and for a refund but we were told no. We argued with the hotel owner Kirk that we were never informed of the water situation upon booking our room or checking in and that it was unacceptable for us to pay for a room that would not have water. Kirk told us no one was forcing us to stay and we were free to check out but we were not owed a refund. Since it was so late and our 3 small children had nearly fallen asleep we decided to stay the night. Our entire family woke up with bug bites all over our body, the AC stunk so bad we could not have it on, there was no hot water, and our son woke up with a asthma attack and un-able to breath due to a sudden smell of pesticides that entered our room around 3:30am. We left this place right then. As wee were gathering our stuff and loading onto a cart the guests in the room right across the way from us had the mom, dad and 2 kids standing outside of it so in passing I asked the mother if everything was ok? She replied sobbing with: "No! The front desk had security search our room like we are criminals" my response was WHAT? The mother went on to say: "At 4:00am the front desk thought they heard suspicious activity coming from our room so they decided we were subject to a random search of our room and during the search the security guard emptied all our luggage onto the floor." In our opinion the family looked nice and wholesome but regardless if the family had reason to be searched or not this hotel is HORRIBLE!!!! Stay at Howard Johnson in Arlington for $10 more per night.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lpatrick8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Dallas hotels

Tulsa, Oklahoma, United States
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 9, 2014

This is just another average hotel you can find on the outskirts of Dallas for an average of $50 a night.

Pros:
Next to an In and Out restaurant
Breakfast/donut shop around the corner
Rooms are clean and extremely quiet out in the halls
Beds are just right combination; not to firm or soft
Right off I-635; close to downtown

Cons:
Check in is right at 2PM; not 1:55PM, 1:58PM, BUT right at 2PM. Computer system will not let people check in until 2PM.
Chairs, dressers, tables, nightstands, shower, and general bathroom is extremely outdated.
Only entrance to your room is going through the front door of the hotel. Be prepared to walk after your long day.
No breakfast options for the morning.
Parking can be a pain in the front; parking is also shared with the LQ.

I really don't have anything really positive or negative about the hotel.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marcus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed March 8, 2014

Room was great,but then I got some bites and told the manager about the situation and instead of offering a room he insisted that we had to leave with no full refund.was disappointed with the dirty sheets and the tv barely had any channels unless you like the sports channels

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayden14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 7, 2014

We were in the Dallas area for a cheer competition and for the first 3 nights had to stay in housing arranged through the event, to save money for the last 2 nights of the trip, I booked at the Grand. After reading through these reviews I was tempted to change my reservations, but the price was too great of a deal to pass up. We were pleasantly surprised by the hotel. The room was a nice size and I slept better in this bed than I had at the Holiday Inn. Room was clean, no sign of the roaches that other reviewer has 'seen' and this is even with 2 young teens leaving food out. I thought the location close to highways was good. There was a CVS, In and Out Burger, and Starbucks right next door. Staff was friendly, premises were secure and the few other guests we encountered were friendly. The surrounding neighborhood was, in my estimation, middle class. We never felt like it was a seedy part of town. Yes some furniture bore scratches/chips but for $40 a night I was not expecting the Ritz. The pool although closed, looked clean and well maintained. I definitely would consider staying here again if ever back in the area.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dah23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arlington texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2014

We didnt actully stay there. We attended a Valentine event there which we had booked through All My Love Events. Our room was booked later to fine out the hotel manager had sold the events block of rooms and never returned any phone calls.But it was probably a blessing we didnt stay there. From what I seen of the hotel, it was dirty, old, anything but grand.Was also not in a good area. Even the outside of the hotel wasnt very clean, looked very outdated.We ended up staying at the La Quinta next door which was a great improvement.

Room Tip: Stay next door at the LaQuinta
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank mooseArlingtonTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jundiai, SP
Level Contributor
118 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 22, 2014 via mobile

How it's in the title, is very good to "Bath & Bed".
We took a king room.
Good bed, good bethroom, and good price.
Everything was clean, and the people in the front desk was very polite and nice.
No complaints until now.

Stayed February 2014, traveled as a couple
Helpful?
Thank Luiz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel Dallas

Property: The Grand Hotel Dallas
Address: 7815 Lyndon B Johnson Fwy, Dallas, TX 75251-1207 (Formerly Quality Inn Conference Center)
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 24 B&Bs / Inns in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Grand Hotel Dallas 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Quality Hotel Dallas
Quality Inn Dallas

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