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“As this being my first luxury hotel, I expected a room with a newer modern look.”

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Sheraton Suites Market Center
Ranked #78 of 206 Hotels in Dallas
Reviewed July 6, 2013

After reading review after review for DAYS!! Here is mine. I hate heat so I had to keep adjusting the AC every 20 munutes because it would somehow go from 65 to 72 (I think it was being controlled) The hotel room is old looking. The hotel room did not have that feeling of luxury, I got the feeling of being in the projects. The hotel lobby looked amazing though. The pool and hottub was great but there's no heated pool or whirl pool it's just a hottub and pool. I won't be coming here again because I just didn't feel cozy.

  • Stayed: July 2013
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1  Thank BeyonceConcert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton Suites Market Center, responded to this reviewResponded July 15, 2013

Greetings Beyonceconcert, thank you for selecting our hotel during the recent Beyonce concert. We are located nearby the American Airlines Center and our hotel is popular with concert goers. We obviously fell short of your expectations. Our pool is heated, though we do turn the heat off in the summer time when temperatures are nearly triple digit, making the pool comfortable. Feel free to contact me directly in the future if I can ever be of service. It will be my pleasure to personally oversee your accommodations. Warm Regards, Jason Tyson

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411 - 417 of 651 reviews

Reviewed July 5, 2013

In June my daughter's volleyball team competed at the USA Girls Jr.Nationals Volleyball tournament in Dallas, Texas. The event requires all participants and spectators to stay in lodging negotiated for the tournament and managed by third party THS. Reservations are placed months in advance and made available only upon your teams qualification to the national tournament. By the time our teams (2) qualified, the selection of Dallas hotels were limited to a few that were either recipients of very poor reviews or located nearly 30 miles away from the Dallas Convention Center where the tournament was taking place. Story short, I founds the Sheraton suites, negotiated terms and turned it over to THS. Never so happy that I did. This hotel worked out GREAT. Suite style room (small) but clean and in good shape. Service was wonderful. Would stay again.

Room Tip: These are suite style rooms. A SMALL bedroom with king size bed with TV, living room with sofa slee...
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  • Stayed: June 2013, traveled with family
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Thank bonnettlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton Suites Market Center, responded to this reviewResponded July 15, 2013

Greeetings Bonnettlk, thank you for the review! We're glad you had an opportunity to stay with us and we enjoyed hosting teams for the recent volleyball tourney. Perhaps we'll get to host your team next year? We certainly hope so. Warm Regards, Jason

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Reviewed June 30, 2013

I am a long time Gold SPG member who has stayed in this hotel a few years ago. I was disappointed in my most recent visit with my wife and daughter. The location is convenient but the facilities are worn and revamping is indicated. The SPG lounge is limited. There were soft drinks and water, no liquor, and some food. The furniture is a bit old. The rooms are nice sized and the king bedding fine. However, the pull out sofa was poor and should have been replaced with a newer model with a thicker mattress. My main two complaints were there was cardboard or paper covering the air vent in the bedroom. I did not alter that but it was hardly professional. More importantly, I could not get through to the front desk for over an hour to check out by phone and there was not an option that enabled me to talk to a person. I finally called SPG's 800 number for help. The night before the operator again did not answer but I walked to the desk on the way out and contacted them in that manner.
That being said, I "paid" 3000 points for the night, so in a manner I go what I paid for.

Room Tip: They all seemed about the same.
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  • Stayed: June 2013, traveled with family
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1  Thank 688DavidR688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton Suites Market Center, responded to this reviewResponded July 15, 2013

Good Day David R, Thank you for staying with Sheraton Suites Market Center Dallas. We're disappointed to learn of the defects and service hiccups you experienced on your last visit. Please accept my apology and be assured that what you experienced is not the norm. We hope for the opportunity to host a future stay, so we may provide you with a flawless experience Feel free to contact me directly if I can ever be of service to you in Dallas. Warm Regards, Jason

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Reviewed June 30, 2013

Stayed here for the USA Volleyball Junior Girls Nationals at the Dallas Convention Center. The Convention Center is just 7 minutes away down I-35, so very convenient. Rooms and hotel very nice and clean. Friendly staff. Hotel's restaurant is *excellent*!!! (Despite what Lynn K. said, we found the restaurant service to be excellent on a routine basis. Former waiter??) Would definitely recommend this hotel for a visit to Dallas for business or pleasure.

Room Tip: Ask for a room on the east side of the building so you can see downtown Dallas. See pic.
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  • Stayed: June 2013, traveled with family
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Thank Rich_Holden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton Suites Market Center, responded to this reviewResponded July 15, 2013

Greetings Rich Holden, Thank you for the nice review and for staying with us during the volleyball tournament. We very much enjoyed hosting many of the teams at our hotel. We hope that you will have an opportunity to be a part of the tourney next year, and that we may host your visit. Feel free to contact me directly if I can ever be of service to you in Dallas. Warm Regards, Jason

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Reviewed June 24, 2013

This was a very nice hotel and the people were very friendly and accomodating. I forgot my charger for my iphone and they were ice enough to charge my phone for me. The food in the restaraunt was nothing special but good enough. The room was spacious and comfortable. I would go back again.

  • Stayed: June 2013, traveled on business
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Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmJET, General Manager at Sheraton Suites Market Center, responded to this reviewResponded July 15, 2013

Good Day Liz S, Thank you for staying with Sheraton Suites Market Center Dallas, and for taking time to post the details of your experience. Our teams mission is to provide all guests with a comfortable and enjoyable visit. We hope to host your next stay, should your travels return you to the Dallas Area. Warm Regards, Jason Tyson

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Reviewed June 23, 2013

Clean, tidy and welcoming hotel. Rooms large and spacious with two televisions.

The restaurant wasn't the best I have seen and the cooked breakfast did appear to be greasy and unappetising. That aside, I would stay here again.

Did not use the leisure facilities, didn't have enough spare time, but they did look inviting.

Stayed: March 2013, traveled on business
1  Thank djcarlos2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

I ate in the restaurant numerous times for breakfast. The service was close to non-existent. The chef that would make eggs to order was only able to do one order at a time so the wait for something beyond the buffet was long. When you were asked if you'd like a cup of coffee, it was literal. They never came back to refill the coffee. I went in the evening for dinner. I was the only one in the restaurant. I had a steak which was one of the worst I've ever had. The texture was grainy and at $28.00 I expected better quality. I was bombarded by a fly that was not going to stop until it sat in my food repeatedly. Once again I ordered coffee and they never refilled the cup. As far as the hotel itself, they were well intentioned but often fell short. It took me repeated calls to housekeeping to try to remove the smoke smell from my room. The ozone machine didn't work. I ended up needing two organic scent removers to work at all. The tv's in the adjacent room couldn't get movies and after they replaced the tvs and tried reprogramming for several different days, they still didn't work due to a problem in the wall and it affected the rooms on the next floors. The hallways were smelly. I was there for 2 weeks and the good part was that the sliding doors opened and one could get fresh air. Honestly the hotel needs an refurbishing badly and some more adept service in the restaurant.

  • Stayed: June 2013, traveled on business
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2  Thank Lynn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Market Center

Address: 2101 N Stemmons Fwy, Dallas, TX 75207-3004
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 206 Hotels in Dallas
Price Range: $124 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Market Center 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
The Sheraton Suites Market Center Dallas is close to American Airlines Center, JFK museum, Dallas Aquarium and Zoo and West Village restaurants, and has over 4300 square feet of meeting space. ... more   less 
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Also Known As:
Sheraton Suites Market Hotel Dallas
Sheraton Market Center
Sheraton Hotel Dallas
Dallas Sheraton
Sheraton Dallas

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