I found my room to be clean, comfortable, and fairly quiet. The tiny tv left something to be desired. I stayed for five days and only ate in the cafe. The morning I checked out I had to ask for a detailed bill at the front desk. There was a charge for a restaurant that was not mine, to the tune of $327! I was assured by the front desk that it would be taken off, once they verified the reciept. I called later that day (long distance) and nothing had been done with the bill. I was told to call back the next day if I didn't hear from someone in the morning. By 4pm...no call, so I had to make another long distance call just to find that still...nothing had been done. The person I spoke to was quite snippy, and said she'd "get to it when I have some time." When I asked for an approximate idea of how long it might be until I got this resolved she literally shrieked at me, "I don't know! I have thousands of receipts to go through!" I'm not stupid, there are computers in today's world and somehow there must be a better system than manually looking at every single receipt generated on a given day. She said she'd get to it when she could and hung up the phone. It was only after yet another long distance call to the hotel manager that I was finally assured that they had found it was not my charge and were taking it off my credit card bill. I won't stay here again. It's the level of service that a hotel gives when a customer has a problem that separates them from the rest...the Hyatt fell flat on this one.
- Official Description (provided by the hotel):
- Hyatt Regency Dallas at Reunion is located adjacent to the downtown historic district and is connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and newly renovated Hyatt StayFit Gym. Conveniently located near the Convention Center, West End Entertainment District, American Airlines Center, business, sports, cultural and shopping areas. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Priceline, Hyatt Hotels Corporation, Cheap Tickets and Jetsetter so you can book your Hyatt Regency Dallas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Dallas Hotel Dallas
- Dallas Hyatt Regency
- Hyatt Dallas