We were in Dallas for the Rock and Roll half marathon and wanted to be near the start. As Hyatt Platinum members the ability to get a late check out made the Hyatt the logical choice (given the rate was fair as well) over the other hotels near the start. We stayed two nights over the weekend.
Unfortunately, the hotel was rather difficult to get to, but its not their fault. You could see it....but because of construction it was challenging to actually get to the hotel. But, after several frustrating circles around the nearby blocks we finally got in. One solid negative of this hotel.....they have a large attached parking structure, that they only use for valet.
PROBLEM: Unacceptably, they do not allow self park guests to go in the attached garage. They send self park guests down to a remote lot at the bottom of the hill. For the $19 per day self park rate one would expect that they would allow parking in the garage. Their excuse when asked about it “oh we don’t run parking” – Well, you know what......you may not run it but you are their biggest customer, and its attached to your hotel....so fix it. Let the darn valets walk! That being said its not a bad walk if the weather is nice, but if you have heavy bags there is a pretty good hill. The valet was I believe $27 a night. Our friends used the valet and it was horribly slow. Slow as in that we were already on the freeway (after walking to the remote lot) before their car ever made it down. So, the parking situation is a negative.
Okay, now that we have that negative done, lets go on to the positives.
Initially they had us checked into rooms looking over the freeway but kindly worked with us to change to city view. Although the train tracks and station are on the side we moved to, we never had any major noise issues from the trains. The check in staff was friendly and immediately offered us the 2pm check and free internet that we are allowed as Platinum members. Normal check out is noon and there is normally a fee for the internet. They also worked with us to find rooms that fit our desired location. We skipped the automated check in kiosks (Come On Hyatt....get rid of these stupid things....cool at Hyatt Place limited service, but of Place at Hyatt Regency and Grand)
The two story lobby is in great condition and the staff was very welcoming and appears to have been recently remodeled. The elevators seemed to handle the number of guests well. Only once did we have to wait, but it was just after a large meeting got out. The first floor lobby has the concierge, who was helpful both times we asked questions. Also on the first floor is some guest seating, and a casual fast coffee / bagel shop. There is also direct tunnel access to Union Station (DART / Amtrak) as well as Reunion Tower. We wanted to do the observation deck at Reunion Tower, but the weather was hazy so we did not bother. The restaurants and bar are located on the upper lobby floor. The bar staff is efficient though not very engaging, waitresses were spotty. Drinks are WAY overpriced, even by most Hyatt standards. I guess its because there are not many options right out their door. Our friends had dinner late Friday evening and their food was fairly priced and tasty. We all had a lunch buffet on Sunday and it was good value. Of course as with most full service hotels breakfast is not included.
The room we had was a very nice King room with a work desk, and sofa or chair. The rooms have nice HDTV’s. The room also had a refrigerator in the cabinet. Unfortunately AC blower can not be left on for white noise. The rooms were spotless and smelled fresh. The bed was comfortable and the had very nice pillows. (You must request foam if you do not like feather). They do not use fitted sheets on the bed, which unfortunately leads to the sleeping surface sheet coming loose easily. There were plenty of plugs in the room to charge your personal electronic devices as well as plenty of lighting options. One neat yet annoying feature was the nightlight that comes on from under one of the nightstands when your feet pass it. Neat at first distracting after that. We ended up covering it with a spare pillow. The room was very modern and clean.
The curtains do a FABULOUS job of blocking out light. They are electric and operate in a channel and one could not ask for better light blocking. The rooms have a nice sized window and we enjoyed looking at the city, especially the light show of the Omni hotel. Our room did face the train station, which was slightly concerning to us at first, but the trains kept the horns muted so we found out sleep was not interrupted. We were on a high floor so low floors may not be as favorable for quiet.
The bathroom was nice size, modern, and well appointed with plenty of fluffy towels and nice bath products. There was a nicely sized shower, but no tub which suits us well. The only negative is that you get cold water on you when you first turn on the shower since the faucet is on the side of the glass door that does not open, thus you have to lean your whole body in. Not horrible but annoying.
PROBLEM: At 6am on our first morning the shower started running water and could not be shut off. Not sure if it happened again the next morning as we were already heading to our race by then.
Housekeeping was good. When we called down for extra pillows and towels they were delivered as promised. When we asked for our room to be made up early on Saturday the cheerfully took care of it. The note we left for extra towels and laundry bags was taken care of as well.
We did not get the opportunity to check out the gym or pool.
Adjacent to the hotel there are not many dining options other than one deli, though it was tasty. That being said....within half a mile there are multiple restaurant choices in West End. We enjoyed our walk over to that area both nights for dinner. As with any city, watch your surroundings, but we did not feel unsafe at all. The hotel was also convenient to our events at the convention center and DART via Union Station connected to the hotel.
We would recommend this location and would stay here again if as long as the rate is acceptable, though the parking situation needs to be addressed by allowing self park guests in the garage. Until the parking issues are addressed, we will likely consider other options.
- Official Description (provided by the hotel):
- Hyatt Regency Dallas is located downtown, conveniently connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and Hyatt StayFit Gym. Conveniently located near the Convention Center, the historic West End District and Dealey Plaza, the American Airlines Center and shopping centers. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more less
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- Also Known As:
- Hyatt Regency Dallas Hotel Dallas
- Dallas Hyatt Regency
- Hyatt Dallas