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Hyatt Regency Dallas
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Reviews (4,479)
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Reviewed March 1, 2014

Stayed here for 5 days for work convention. Nice facilities yet all our meals were at Union Station with Wolfgang Puck Catering so I can't comment on that.

Beds were very comfortable and the room was well designed and clean. Automatic blinds and ample power outlets. Nice bathroom, housekeeping did a good job and kept everything stocked.

The train does start rolling through around 6 or so which I could hear from my 8th floor room. Didn't bother me since I had to be up around that time anyway.

I did really enjoy the hotel bar, it had plenty of room for the multiple groups that were at the hotel and had a great TV room and pool table. Service was great.

The elevators ran well with a very little wait, something you don't always get in a building of this size and capacity. Great location to grab a bite and the shuttle took you and would pick you up locally, which was nice since it rained the night we went out for dinner.

I would stay here again if in Downtown Dallas.

  • Stayed: February 2014, traveled on business
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1  Thank Sw0rdf1sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this reviewResponded March 5, 2014

Thank you for choosing to stay with us and taking the time to share your review. As a TripAdvisor Senior Contributor we know you understand the value and importance of providing an honest assessment and we greatly value you insight and thoughtful remarks. I am thrilled to hear that you enjoyed your time with us and would keep us a top choice during your next downtown Dallas visit. Thank you again for the review and we cannot wait to welcome you as a guest again soon!

Fred Euler
General Manager
Hyatt Regency Dallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

The many positive reviews stress the pros. To be fair, this hotel has a lot to offer. However, let me point out a couple serious cons.

First, as others have complained, the breakfast prices are laughable. For example, an order of greek yogurt ($8) and coffee ($12) ends up costing nearly $30, which includes a 21% tax and $3.50 delivery fee. I can only imagine what it costs to order a filling breakfast. This price gouging is inconvenient for guests and bad for business. If prices were lower, the hotel would undoubtedly increase sales.

Second, the room was, for lack of a better term, dirty. The pictures I've attached speak for themselves. All of the towels stocked in my bathroom were stained. When I moved a piece of furniture to sit on, the carpeting around the furniture was filthy, showing buildup of dust and dirt. Finally, I had to hand wipe piles of dust off the counter area before laying out my personal items. Cleanliness in a hotel should be priority #1. Lack of cleanliness is a deal breaker for me. I would not return for this reason alone, especially in a city such as Dallas which is full of other hotels. If obvious things, like carpets and shelves are dirty, then how dirty are things that are less obvious, such as the bedding, sink area and shower? This also shows a lack of managerial oversight. How is management unaware of noticeably dirty rooms?

In sum, I would choose another hotel, one in which I feel clean and appreciated.

  • Stayed: February 2014, traveled on business
    • Value
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Thank Aaron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this reviewResponded March 3, 2014

Thank you for your recent stay here with us. Let me personally apologize that your stay was anything less than perfect. We appreciate your honest feedback and have shared your comments with our management team. Please contact our Director of Rooms, Fernando Santana personally at 214 712 7150 as we would love to discuss this with you further. I truly hope we get the chance to have you back again!

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Reviewed February 26, 2014

Stayed there for a wedding it was great. Room was super clean and really comfortable. Bath room was nice as well. Everything was clean. The bar on the second floor was great and the fact that it was connected through a tunnel to Union Station was a god sent. I would stay here again for sure.

  • Stayed: February 2014, traveled as a couple
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1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this reviewResponded March 3, 2014

James,

I am so happy hear that you enjoyed your stay with us. Thank you for choosing to stay with us and taking the time to share your experience. We are honored to be your place of choice in Dallas. Hope to see you again soon!

Fred Euler
General Manager
Hyatt Regency Dallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

I stayed here for 5 days, room was good the hotel is luxurious and neat. Breakfast Buffet was really poor and so over priced many places around the hotel offers much better breakfasts. Room was a bit noisy for some reason we could hear the noises of the club.

I had a HUGE issue with FedEx office there as I was expecting to receive a very important and expensive package and I was told it must go through the FedEx office and I had to pay 30 USD to get it as handling fees, I was okay with that until I received a note from the sender that the package was delivered and when I asked for it at the FedEx office they said they did not receive it yet ! I had to waste my time going from one post office to another tracking my shipment until I reached the point where I was confirmed the Hotel security got it, went back to the hotel and made a scene until a lady just reached under the counter and came up with my package where were for some reason laying there for three days! and they were still asking me to pay the 30 USD!!
the hotel customer service offered me a free night or a gold membership at their club and they took care of the FedEx Issue..
if you are staying there just DO NOT SEND OR RECEIVE anything and AVOID using the FedEx service by any means.

  • Stayed: May 2013, traveled as a couple
    • Value
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Thank Aya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this reviewResponded February 24, 2014

Thank you for recent stay with us at Hyatt Regency Dallas. Please allow me to seize this opportunity to personally apologize that your stay was anything less than perfect. I understand your frustrations and appreciate your comments. I will forward your comments to the FedEx management team for internal review.

I am, however, glad to hear that everything else was great and that you found the rooms to be luxurious and neat. I truly hope we get the chance to have you back again!

Fred Euler
General Manager
Hyatt Regency Dallas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

Second time at this hotel and they did not disappoint again. The room us clean, bed comfortable, HVAC quiet and the water is hot. Nice bar in the lobby and the breakfast is good.

Couple of suggestions. Make sure your room is not on the balcony or near the train as it can be a bit noisy if you want to get to sleep early due to the bar noise or sleep in as the computer trains roll in early.

Stayed: February 2014, traveled on business
Thank Paul Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this reviewResponded February 24, 2014

Hello,

Great review! We’re proud to be your place of choice and part of Hyatt Regency Dallas family. We've made a commitment to placing our guests experiences as a high priority in the heart of everything we do, and would like to thank you for recognizing our efforts.

We look forward to your next stay with us and will be anxiously awaiting your arrival!

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