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Hyatt Regency Dallas
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Reviews (4,478)
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Reviewed January 19, 2012

Had a sneaky peak at the new rooms on 16 and am looking forward to coming back once the hotel has been refurbed.

Loud, brash, over the top. Just like the gorgeous city she looms over, this hotel is a good bargain via Hotwire, though would balk at paying advertised prices. Still charging above and beyond for interwebs, something that one hopes the management will notice as a trend of complaint, even in positive ones like mine. No room service (or bar snacks) post a midnight witching hour, so unless you are craving Chinese delivery make sure to stock up on snacks and munchies for that late night snack. You'd think the management would have sorted this recurrent complaint out as well, but maybe they're making enough from that wifi charge to make up for their losses.

But the location, smiling service and just sheer Texan charm makes up for these trivial complaints to ensure conference goer, romantic couple, or family alike all have an enjoyable place to cool their heels.

Have no doubt, this grand dame of 1980's kitsch has some life in her yet.

  • Stayed: January 2012
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1  Thank TexPat78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDallasDFWPR, General Manager at Hyatt Regency Dallas, responded to this reviewResponded January 24, 2012

Thank you for taking the time to submit your review from a recent stay at Hyatt Regency Dallas. Your specific compliments about our smiling service, sheer Texan charm and location are very much appreciated. We have shared your concerns about late night snack options and Internet service with our team. We do look forward to welcoming you back when our guest room renovation is complete. Thank you again for providing this valuable feedback.

Sincerely,
Fred Euler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2012

Stayed here for the Dallas Safari Club Convention earlier this month. Bed and bathroom were fine.

Had to move furniture to charge electric devices. Most Hyatt's I have stayed in have outlets built into the desks. The hotel can use an upgrade here.

Also, please add Comedy Central to your channel line-up

Just a little weird looking outside my window and seeing the Grassy Knoll.

  • Stayed: January 2012
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Thank dlwalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDallasDFWPR, General Manager at Hyatt Regency Dallas, responded to this reviewResponded January 30, 2012

Thank you for submitting this feedback from your recent stay during the Dallas Safari Club Convention. Your concerns about the location of electrical outlets and guest room TV channel lineup have been shared with our team. The hotel will undergo a multi-million guest room renovation this year, and we hope you will come back to experience our new guest room. Thank you again for your valuable comments, and we look forward to hosting you next year.

Sincerely,
Fred Euler
General Manager

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Reviewed January 10, 2012

Stayed here for a work function. The property and staff are amazing. By far the MOST comfortable bed I've ever slept in. Food was great too. Beautiful fountain inside. The view of downtown was amazing and the concierge was very helpful.

Room Tip: I stayed in 2 different rooms. Both had 2 very comfortable beds and a big flat screen tv. Lots of room in the bathrooms.
  • Stayed: January 2012, traveled on business
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1  Thank wulkenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDallasDFWPR, General Manager at Hyatt Regency Dallas, responded to this reviewResponded January 23, 2012

Thank you for taking the time to submit this 5-star review of Hyatt Regency Dallas. Your specific compliments about our amazing property and staff are very much appreciated. We have shared your comments about our helpful concierge, Hyatt Grand Bed and great food with our entire team. Thank you; we hope to see you again soon.

Sincerely,
Fred Euler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2012

When we arrived, five bellboys surrounded us at the trunk. We said we would handle our own bags, thank you. They grabbed 2, I stopped them. They grabbed the 3rd. I told them to stop. I suggested to the hotel security that that was a very bad practice. Our bed had posts lower than the mattress - yes, we bumped our legs into them several times. Ouch.
The sheets were not fitted so came loose all the time - very unsanitary. We had to call to get maid service every day. The hotel was very full but....that is no excuse.
The other groups held their meetings between the elevators and escalators - high traffic areas - and the hotel did nothing about this.
I let the front desk know and she didn't care.
As we were leaving, 10 bell boys tried to grab our bags. We told them to not touch a thing. Each in succession asked us if we wanted a taxi. We said no we had a car waiting. Did they have a car waiting for us - and gave them our name.
The answer was no. And no, those cars belonged to the hotel.
After a half hour, we called the car service. He had been there for 45 minutes in the hotel car line. We spoke to the head guy who had all sorts of excuses. We just barely made our airplane. We called the manager to make suggestions. He heard us, and said he'd call back after he spoke to the people. We're still waiting.....Not holding our breath.
The event we attended is using a different hotel next year. Thank goodness.

  • Stayed: January 2012, traveled on business
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1  Thank Adventurer2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDallasDFWPR, General Manager at Hyatt Regency Dallas, responded to this reviewResponded January 23, 2012

Thank you for taking the time to submit your feedback. It is the policy of our contracted valet company to greet every guest and provide assistance with luggage or suggest transportation options. We have shared your concerns directly with their manager. Your feedback about the housekeeping service in the guest room has been shared with our team. We do hope we will have the opportunity to exceed your expectations in the future.

Sincerely,
Fred Euler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2012

Hyatt Regency in Dallas, the only hotel that had a room left for New Year’s Eve, we found out why. We drove to the front of the hotel, and valet was right there to greet us despite the overwhelming amount of cars pulling in. The guys were friendly, organized and very competent in getting our bags and ticket for parking in valet. We proceeded inside to check in where we were greeted and welcomed by very friendly staff. We made our way to an extremely long line to check in. They had provided a table of flavored water for the guests checking in, which was a nice touch. Although overwhelmed at the first site of the line, they had 10 staff members’ checking people in which helped us move quickly through the 25 minute wait at the check in line. Once we received our room key, we walked the long hallway to the two elevators which took us to our “wing” of the hotel. Normally two elevators would be sufficient, unless the hotel wasn’t full to capacity of 1500 quests. We walked into a musky, dingy, old hallway to our room. The pictures below show the condition of the room and the disgusting mess that would start our night at the Hyatt. Within 30 minutes of entering our room we had issues with room service, overflowing toilet, lighting issues, plug outlets, and air conditioning smell. Tip; room service does not understand the word “carafe” but understands “pitcher” and it only took us 20 minutes on the phone and a lot of frustration to understand this language barrier. After finally ordering a “pitcher” of cranberry juice and two glasses, and a bucket of ice; we flushed the toilet and watched as water filled the bathroom floor immediately while one of us tried to turn the water off the other one called for maintenance, which took 45 for them to show up. After using all the towels to clean up the mess, we requested more towels from housekeeping so we could get ready for our New Year’s Eve plans. This too was a long wait and almost impossible to get. After returning to the hotel later that night we were greeted with the following; no ice at the bar for drinks, no food (bar and restaurant closed at 11 on New Year’s Eve? smart decision people), one elevator broken, the one elevator that worked was covered in something so sticky my shoes stuck to the floor, food (or blood we couldn’t tell) was smeared on the elevator walls, trash, cups, food lined the hallways. I doubt that this was the Hyatt’s first New Year’s, clearly the management staff was not prepared for the sold out hotel and the cliental that was staying at the run down Hyatt. Maybe they should have the people in charge of valet service run the rest of the hotel. Lesson learned; $200 a night is better spent taking a limo back home than staying at a nasty hotel!

Room Tip: The "west wing" has NO good rooms. I am not sure of the other rooms but our "wing" was horrible.
  • Stayed: December 2011, traveled as a couple
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1  Thank Ticder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattDallasDFWPR, General Manager at Hyatt Regency Dallas, responded to this reviewResponded January 30, 2012

Thank you for this feedback from your stay. We regret that you experienced issues during your stay and have shared these concerns with our hotel team. The hotel will undergo a multi-million guest room renovation this year; we hope you will return to experience our new guest room and allow us to exceed your expectations in the future.

Sincerely,
Fred Euler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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