My wife and I went for a weekend getaway and to attend an event at the convention center. We had never been to the hotel or Reunion Tower. I was a little concerned when the valet parking wasn't the smoothest operating, but it was a little busy when we arrived. The rest of check in was fine and our room was ready on time. They had shuttle service to the convention center that was never more than a few minutes away. The Wolfgang Puck restaurant at the top of Reunion tower was great. We did not have reservations but seating was available in the bar and the service was as good as the food. Our room was on the same floor as the penthouse, when we returned we quickly discovered there was a party in the penthouse. We called and asked if it would be possible to move and they were great. They sent someone to help us get our stuff toghether and had us in another room in minutes. This was the kind of customer service you just don't see much anymore. Eveyone we encountered at the hotel or restaurant was eager to make our stay as nice as possible. Keep that customer service attitude going.
- Official Description (provided by the hotel):
- Hyatt Regency Dallas is located downtown, conveniently connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and Hyatt StayFit Gym. Conveniently located near the Convention Center, the historic West End District and Dealey Plaza, the American Airlines Center and shopping centers. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more less
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- Also Known As:
- Hyatt Regency Dallas Hotel Dallas
- Dallas Hyatt Regency
- Hyatt Dallas