This has been a horrible experience. First of all, the hotel description is nothing similar to the actual hotel. The photos make the hotel look very nice & "up to date" however, the elevators are out of service, the advertised pool is extremely green and out of service, the "free breakfast" was empty when we arrived and took far too long to replenish (not to mention there were no clean tables to eat on!) the A.C. in the rooms takes forever to cool off, the walls are paper thin, the hallways have a strange smell, and the staff is not very helpful. I found and booked the hotel through expedia so I figured that's why it was such a "good deal" in terms of price.
I called to try and cancel my second night reservation and was told I needed to call back after 12 p.m. when a manager was working, which I found strange that there was no manager currently on duty.
The wi-fi is not very good and actually was not working when we first arrived. Also, ambulance and firetrucks arrived during our stay for a "sick" patient which I'm not sure what happened there but the staff seemed completely used to calling ambulances for their customers as the lady at the front desk commented "it's always something". Hotel keys kept messing up and we had to travel to the front desk multiple times to get our keys fixed to be able to enter our room.
The rooms were decently clean and were probably the best part of our stay...but I must say, I will never stay here again and would not recommend it to anyone. It's in a horrible part of town next to a store called "condoms to go" and other various outlets that seem to attract "interesting" customers to say the least....
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- Also Known As:
- Radisson Dallas
- Dallas Radisson