My family chose this location for 5 nights based on the reviews from this site alone. I had previously called at talked to 4 other hotels in the area trying to make a decision, but once I spoke with the hotel staff at the Hawthorne, it was a no-brainer!
First of all, let me say that all the positive feedback you may have read about Keith, Tom, and the entire staff a the Hawthorn Suites is TRUE! (They took over the property in November so anything negative you read before that...please understand that it was a different management company). They were so accommodating it was almost unbelievable. Having worked in the travel industry for 13 years, I know what level of service to expect. I have worked for Delta Airlines and worked as a travel agent, so I know this industry. They went so above and beyond what good customer service is, it was almost unheard of. I have only taken the time to write 1 online review in my life, but I knew I had to give credit where credit was do in complimenting & praising the staff at the Hawthorn Suites.
I was there with a baseball team and they bent over backwards to make our kids' trip the best ever! He even had a huge canvas Welcome and Good Luck banner professionally MADE for our team and another team. It was hanging on the hotel exterior by the front door as we came in. Who does that in today's customer service world. They threw a big hamburger, hotdog, chips and dip social for our team and the other guests at the hotel. They took me to the airport to get my daughter who was flying in and they WAITED in the van while I went inside to get her. I told them they could leave and I'd get a way back, but they insisted. Just unbelievable.
One afternoon, my young daughter and son went into the lobby vending machine to buy some Oreos. The staff there (I think it was Tom) saw how excited my kids were to have their Oreos...he said, "Would you like some milk to go with those Oreos?" Surprised, I said, "Well, sure." He went into the back kitchen and came back with 2 glasses of milk. Small gesture, BIG statement! These people really do care about making their guests number one.
This hotel has such great reviews for a few reasons...the layout of all the rooms is a HUGE plus! We had 2 rooms, living area, full kitchen with pots, pans, plates, stove, oven, etc....the works! If you are on a business trip, staying one night or if your preference is fine luxuries, marble countertops, restaurant with bar, and a spa this may not be the place for you. If you want a place where the beds are new, SUPER comfortable, 3x the space you'd get in a standard hotel for a fraction of the price, free parking, free hot breakfast, laundry onsite, then you've found your place! I will say that they are renovating the entire property and are still in this process. The microwaves are definitely old school, but who cares really, so long as it heats and pops popcorn. Keith told me those are coming in soon. It is an ongoing process to renovate, paint, etc. a property, but the beds and showers are clean and neat. He even showed me the paint colors he is about to do on the exterior.
Angelica made a fantastic breakfast for us everyday! We had sausage, eggs, potatoes, breakfast burritos, and belgium waffles. There was fruit, cereal and juices as well. One thing I appreciated was the fact that even though they were closing in 15 minutes, she came out with a huge plate of eggs and bacon because there were still quite a few people hungry in the eating area. Most places shut down the last 15-20 minutes and make you feel like they are ready for you to leave. We tipped her at the end of the week and thanked her for feeding us so well.
The outside does not look like some of the brand new properties yet, but they are working on it, so if that is the most important factor to you, you may be somewhat disappointed. I have stayed in some of the nicest properties all over the world..yes, I had a marble entry way and granite countertops, but really who cares. For most of my trips, and I can probably speak for a lot of people, I feel like most people usually want clean rooms, safe area, close and convenient to local attractions, (6 minutes from Dallas Love), and great management staff. You'll get that here at the Hawthorn Suites.
We will most definitely be going back to the Hawthorn Suites again. We will always remember our All-Star tournament as such a wonderful event, and our stay with the folks at the Hawthorn made it all the better! Thank you! Thank you! Thank you!
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- Also Known As:
- Hawthorn Suites By Wyndham Dallas Love Field Hotel Dallas
- Dallas Hawthorn Suites
- Hawthorn Suites Dallas