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Hawthorn Suites by Wyndham Dallas Love Field Airport
Ranked #135 of 205 Hotels in Dallas
Reviewed January 30, 2013

It all started when they gave me a room that was already occupied and I walked into the occupied room. At check in they told me shuttle ran to convention center, NOT within their mileage we found out in the morning. Walked to the office in the morning to find out someone didn't show up for work, no continental breakfast that day. Found dirty towels with hairs on them. Room key had to be reprogrammed 3 times. Last day of our stay went to the breakfast bar at 8:40am (closes at 9:00am) all food was practically gone, there was about 12 people trying to scrape the pans for the last morsel of food. Room was in obvious disrepair: broke closet doors, broke curtain rods, security bolts on access doors barely secured to door frame. Second egress (2 story room) had two tiny screw-on slide bolts for security, minimal wi- fi service. Also no shuttle service to DFW airport. Bad Wyndham experience! Wonder if all Hawthorn Suites operate this way.

  • Stayed: January 2013, traveled on business
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Thank David42337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field Airport, responded to this reviewResponded January 31, 2013

First and foremost I would like to apologize for the immensely terrible service you received during your stay. Please contact me at 214 688 1010 so I can resolve this matter personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 - 714 of 902 reviews

Reviewed January 25, 2013

My wife and I were in Dallas for a wedding so we decided to enjoy the sites. The room at the "suite" was nice but we were there for 8 nights and could not get the room serviced unless I went to speak to the Manager Yet even with that, the room was onluy done twice. That meant the bed was not made up,the bathroom was never cleaned, the shower was not cleaned not was it ever vacuumed and there were no fresk towels. I even had to steal TP off of the cart was parked outside our room several times but they never came in. . This was even with multiple complaints to the MANAGEMENT. Even when I informed the desk personnel that I was bringing multiple guests back to the room for cocktails between the wedding service and dinner, the room was not serviced.

I kept thinking it would better, but we were the fools!!!

  • Stayed: November 2012, traveled with family
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Thank steve f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field Airport, responded to this reviewResponded January 31, 2013

I would like to offer my deepest apologies for the lack of service to your room. This is not the level of service we strive to provide to our guests. I would like the opportunity to rectify this terrible situation. Please contact me at 214 688 1010 so I can resolve this matter personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

  • Stayed: January 2013, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Mignon G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 24, 2013

  • Stayed: August 2012, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Steven C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 7, 2013

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank OntarioChuckster
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field Airport, responded to this reviewResponded January 29, 2013

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Reviewed January 6, 2013

We stayed night in Dallas to celebrate my husbands birthday. This place was clean and private. It was like staying in a small apartment. We will be back soon.
The check in clerk appeared to be new so he made a few minor mistakes but was very polite!

Stayed: January 2013, traveled as a couple
Thank Marva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

  • Stayed: December 2012, traveled as a couple
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Gringo1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Dallas Love Field Airport

Address: 7900 Brookriver Dr, Dallas, TX 75247-4910
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #135 of 205 Hotels in Dallas
Price Range: $75 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Dallas Love Field Airport 2.5*
Number of rooms: 97
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Also Known As:
Hawthorn Suites By Wyndham Dallas Love Field Hotel Dallas
Dallas Hawthorn Suites
Hawthorn Suites Dallas

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